Anyone claimed against NTL?

[Ruth Goalby]

Question in the title really! I've noticed a few charges, just wonder if anyone has claimed against them.

[Boobaby]

No, but I'm going to...
Non direct debit handling charge
Late payment charge
Service disconnection (not had one but I know they charge £20 for flicking a switch etc....
Let us know if you do!

	The Direct Debit Guarantee • The Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society. • If the amounts to be paid or the payment dates change, we will notify you three working days in advance of your account being debited or as otherwise agreed. • If an error is made by us or by your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid. • You can cancel a Direct Debit at any time by writing your Bank or Building Society. Please also send a copy of your letter to us. This is a term of your banking contract and you can sue on it.

[Ruth Goalby]

I've got a few late payment charges, didn't realise I could claim for the non DD charge too!

[Boobaby]

Worth a try, why should they charge for something that they're not even doing i.e. - not collecting a DD?
My feelings anyway?

[Ruth Goalby]

Very true, very true! I'm going to phone them tomorrow, see if they will send my statements out without me having to write to them!

[callumsgran]

Boo i'm not sure about claiming the non dd charge at present!
I have however drafted a letter to the OFT complaining of this very thing, maybe if enough of us wrote in they might sit up and take notice eh?

[Boobaby]

Originally Posted by cillitbanger

Boo i'm not sure about claiming the non dd charge at present!
I have however drafted a letter to the OFT complaining of this very thing, maybe if enough of us wrote in they might sit up and take notice eh?

Thanks Cillitbanger wasn't sure about that particular charge that's why I put "my opinion". My reasoning behind that thought was the basis on which this site works up i.e. disproportionate charges! Why should NT(hel)L charge £2.00 every bill (monthly) for something they've NOT done, not even sent a letter.

I have set up a DD with NTL three times this year.

1. They went into my account twice in the one month and took the same amount twice! - cancelled
2. Set it up again thinking they're not going to make the same mistake! I was right but they made another instead. Did not take DD as they'd told me my bank had cancelled the DD before it had been set up!!!! (spoke with my bank who asked why would they do this?)
3. Set it up again last month - did not take it, had no record of it, then started bombarding me with phone calls about unpaid bill etc....
They are such a nightmare to deal with.
I had a bill last month for £95.00!!!!!!!!! I never use the phone, yet I have £43 worth of calls to an 0901 number on the one night I was home alone and it was after 1.00 in the morning!! I have spoken with them and they've told me they've checked the line - no fault and they've sent out an engineer still no fault! Therefore I have to pay the bill, surely this can't be right?

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[joebloggs]

What may be a better way fo delaign with NTL is not going down the claims route, i say this based on my experince where i ended up owing them around £100.00.
I rang to challenge their claim about the bill, told them i would pay and was closing my account for Tv phone and broadband.
Within 15 minutes they paid my bill, reduced my broadband package costs by 50% fro the next 6 months and will be looking at reducing the TV package costs in order to keep me as a customer.
Sometimes it is better to attempt to work out an agreement with them informally then go down the big stick route if needs be

[carolbl]

I had trouble with NTL when I moved. As it was a council exchange I could not give them one month's notice to cancel but they wanted the month's payment. They kept sending me bills and I refused to pay.

I then received a letter stating they were going to issue in Court, I said "go ahead, be my guest". They didnt issue and they have stopped pestering me

Carol

[CrispDust]

Actually its £4 they charge you now.
Just for the privillage of YOU going to bank and paying the bill. They do NOTHING. It lands in their account and maybe they get charged 50p for a deposit in a business account!

[Ruth Goalby]

Still umming and Ahing about this one. I might wait and see what happens with my other claims first!

[doyin22]

Just came across this. I've had problems with NTL and had to cancel my direct debit as they were alwways overcharging me so now they add more fees each month for Non direct debit handling charges (£4 a month) and Late payment charges back.

I've send in a Prelim letter to NTL asking for it all back. Will update when i hear.

	The Direct Debit Guarantee • The Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society. • If the amounts to be paid or the payment dates change, we will notify you three working days in advance of your account being debited or as otherwise agreed. • If an error is made by us or by your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid. • You can cancel a Direct Debit at any time by writing your Bank or Building Society. Please also send a copy of your letter to us. This is a term of your banking contract and you can sue on it.