Black Horse

[clint1974]

Cannot seem to find anything about Black Horse on here so apologies if there is a sub forum. I believe they are a subsidary of Lloyds Tsb. My car finance is provided from them and they are next on my list to send a letter to reclaim late payment charges. Just wondered if anyone has had any dealings with Black Horse or have any contact details. I do remember phoning them to change a direct debit date recently and was told £15 charge for that!

[wonder nick]

they are on my list as well, my car loan is with them and they have clobbered me a few times when i have missed payments. the phone operators have told me that their charges have been added to the amount outstanding (their actual words were 'added at the end', suggesting no interest charges, but i very seriously doubt this).

i would be interested to hear how you get on!

[clint1974]

Well i will try and get some contact details and post later, will draft a letter this afternoon and get it sent off! I suggest you do the same!

[wonder nick]

i will wait a while, i am not working at the mo (start in a few weeks) so would be pretty screwed if they decided to demand full settlement, even of the arrears (two payments of 160 at least).

[clint1974]

There address for Subject Access Requests i'm told is :- Complaints Manager, Holbrook House, 116 Cockfosters Road, Barnet, Hertfordshire, EN4 0DY

[clint1974]

Sent my letter today 32p an proof of posting! Await their reply!

[Kerrie78]

Hi Clint.

I hope they get your letter. It is more advisable to send letters to these companies via recorded mail, it costs an extra 68p but there is a track and trace number for you to see when the letter arrives.
You can prove posting the letter but you cannot prove them receiving it if they say it hasn't arrived.

I sent a letter to Abbey on August 16th and they received it on 18th. During a conversation they said the letter hadn't arrived until the 23rd but I knew otherwise and if it comes down to it I can prove it via the signature on the RM website.

[clint1974]

Hi Kerrie

So do I! I sent the request for Bank Statements recorded but as this account is only 6 months old i took the risk. I also managed to get Credit Card statements via telephone. I would normally use recorded but reckon its worth the risk this once!

[clint1974]

Well they recieved it as i had a letter back saying they will investigate and get back to me by 2nd Oct.

[RubioConfusedio]

Hello there,

I am just navigating my way through the maze that is the CAG forum! It is a doddle compared to the red tape and horse doo doo that Black Horse use...

I have just spoken with BlackHorse regarding my loan with them and several things of interest have appeared:

1) although they quote APR the interest is charged monthly; therefore if you take a 'payment break' you dont pay them any money, but you are accruing an extra months interest on the outstanding balance.

2) Apparently according to them I have a £1500 loan over 60 months - I thought I had taken it out over less (24 months) than that, but cannot find my paperwork due to house moves etc (and I am - correction was - rubbish at retaining that sort of thing) - Would they have increased the length of the loan to cover the extra charges I have incurred by missing a few payments? (another story entirely!) The figure I pay has not changed so I am even more confused!

3) When I asked for a settlement figure I was given this (paraphrased) response:

"The outstanding amount is currently £960; the settlement would be £936"

When I enquired further:

"the actual amount outstanding is £700 but the extra £230 odd is for 'admin' charges and interest..."

If I pay it off next month the amount will have increased due to the way the interest is calculated.

I took the loan out for a short-term period - I had been working in Spain for about 18 months, so my UK bank balance was 0 and credit history was pretty poor, which is why I put up with the 49% APR, but I feel I am being royally screwed over here. I can imagine I have been quite naive, but I think I innocently assumed that a large company like this would play fair!

I am currently going through the process with Lloyds trying to get my charges refunded etc but have no clue where to start with Black Horse. I think it may turn out that one of the sub-clauses gives them the right to my eternal soul.

Can someone suggest where to start in clearing up this mess? I am now in a position to be able to pay back the loan but which I thought was pretty much paid off - now I find I still have 2/3 of the loan still outstanding after nearly 2 years with apparently another 41 months to go!

[un1boy]

Originally Posted by RubioConfusedio

Hello there,

I am just navigating my way through the maze that is the CAG forum! It is a doddle compared to the red tape and horse doo doo that Black Horse use...

I have just spoken with BlackHorse regarding my loan with them and several things of interest have appeared:

1) although they quote APR the interest is charged monthly; therefore if you take a 'payment break' you dont pay them any money, but you are accruing an extra months interest on the outstanding balance.

2) Apparently according to them I have a £1500 loan over 60 months - I thought I had taken it out over less (24 months) than that, but cannot find my paperwork due to house moves etc (and I am - correction was - rubbish at retaining that sort of thing) - Would they have increased the length of the loan to cover the extra charges I have incurred by missing a few payments? (another story entirely!) The figure I pay has not changed so I am even more confused!

3) When I asked for a settlement figure I was given this (paraphrased) response:

"The outstanding amount is currently £960; the settlement would be £936"

When I enquired further:

"the actual amount outstanding is £700 but the extra £230 odd is for 'admin' charges and interest..."

If I pay it off next month the amount will have increased due to the way the interest is calculated.

I took the loan out for a short-term period - I had been working in Spain for about 18 months, so my UK bank balance was 0 and credit history was pretty poor, which is why I put up with the 49% APR, but I feel I am being royally screwed over here. I can imagine I have been quite naive, but I think I innocently assumed that a large company like this would play fair!

I am currently going through the process with Lloyds trying to get my charges refunded etc but have no clue where to start with Black Horse. I think it may turn out that one of the sub-clauses gives them the right to my eternal soul.

Can someone suggest where to start in clearing up this mess? I am now in a position to be able to pay back the loan but which I thought was pretty much paid off - now I find I still have 2/3 of the loan still outstanding after nearly 2 years with apparently another 41 months to go!

Send a sec 77 CCA request to them!

[RubioConfusedio]

Originally Posted by un1boy

Send a sec 77 CCA request to them!

Thanks. I don't suppose you could advise on where to find one of these template letters, or if they are called something different what that would be - I am sure I have searched everywhere!

ta,

p

[un1boy]

Have u tried the templates library?

I think there is one there !

[RubioConfusedio]

Originally Posted by un1boy

Have u tried the templates library?

I think there is one there !

Yes - first stop (honest!!) which is why I asked if the name was something different like "1. Data Protection Act, Subject Access Request letter - List of charges" or if it was a different thing as it was a loan and not a bank charge?

Have to excuse me - new to all this!

Thanks again for your time.

[un1boy]

Ok, give me amin and I'll try and get you one!

[un1boy]

try this thread!

http://www.consumeractiongroup.co.uk...templates.html

[RubioConfusedio]

Originally Posted by un1boy

try this thread!

http://www.consumeractiongroup.co.uk...templates.html

aha!!

I take it is this one?

• Letter N - Ask your creditor for a copy of your credit agreement under the Consumer Credit Act 1974

Nice work! Just currently posting my ongoing sage with O2, which problems can come under this, as essentially a mobile phone contract is a HP / credit type agreement too...

[un1boy]

Yep, that's the one - oooohhhh, can i have a link to ur O2 thread please?

[RubioConfusedio]

Originally Posted by un1boy

Yep, that's the one - oooohhhh, can i have a link to ur O2 thread please?

lol yes of course... as soon as I finish writing... It has been nearly 2 hours - i think I got carried away!!

If you have a specific enquiry I am happy to help if I can. I work in telecoms / mobiles and have a good understanding of how everything works. These are my 2 posts; the first my experience the second a general background on the mobile industry.

http://www.consumeractiongroup.co.uk...tml#post877691

http://www.consumeractiongroup.co.uk...tml#post877733

[RubioConfusedio]

I have applied for my copy of my credit agreement with Black Horse (came back as a photocopy of the agreement - nice, especially as the TOC aren't on the back!

What do I do now? I have searched the forum and cannot find a simple process to follow - send this get this back etc.

I have been hit by a late payment charge almost every month for a year due to a DD/wages error and also have a £230 'collection charge' which I find bizarre, as the payments have always been made within a week or so if the DD has failed?!

It seem my agreement has gone from 24 months to almost 60 cos of these charges and needless to say I am a bit miffed.

Can someone point me to a forum where the the process is explained nice and simple, for financial morons such as myself (must be a moron dealing with Black Horse!).

Ta.