MINT......anyone got any experience dealing with these guys?

bonniebergin · 20th March 2006, 22:31

First Data Protection Act letter sent to Mint on the 9th March...........no reply yet.....anyone else out there with feedback?

Will revert when have more info.

ta

jh

keld · 21st March 2006, 11:07

Hi,

I've just written to mint asking for £20 late payment fee to be returned. Will keep you posted.

bonniebergin · 25th March 2006, 10:54

CHEERS KELD, HAD A REPLY JUST YESTERDAY ADVISING THEY ARE 'CURRENTLY INVESTIGATING YOUR COMPLAINT". WILL KEEP YOU POSTED.

J.

bonniebergin · 25th March 2006, 11:05

SORRY KELD MY MISTAKE, REPLY WAS FROM MBNA........OOOPS!!

WILL KEEP YOU ADVISED.

J.

keld · 27th March 2006, 10:39

Hi Janice

Mint are slow, nothing to report yet.

bonniebergin · 1st April 2006, 23:13

Still no reply from MINT. Have sent a reminder letter with copy of original Data Protection Act letter and sent by recorded delivery.

jh

bonniebergin · 5th April 2006, 18:11

Received first reply from MINT requesting £10.00. I am aware should have sent this to begin with but didn't realise until after letter had gone.

MINT have also replied with the following and this bit i need some help with:

' With reference to your second paragraph, please explain your interpretation of the term 'manual intervention' and advise your exact requirements in this respect'.

How should I reply to this?

many thanks

bonniebergin

bonniebergin · 5th April 2006, 18:20

Also in the letter they say they will release statements once £10 has cleared. I am presuming I can start the 40 days from date they receive £10 and not when cheque actually clears. Should I state this in my reply also.

Thanks

Bonniebergin

jimmy1 · 9th April 2006, 18:47

hello bonnie

just joined this forum bacause i will be taking on mint myself once i have got my head around all the info, bit confused at the minute. keep us posted of how you are getting on. good luck

bonniebergin · 13th May 2006, 15:06

Hi Jimmy1, see my seperate thread regarding MINT/manual interverntion explained in detail. You may need this. Bonniebergin

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