OFT v Banks - Round One to OFT - Page 59

yourbank · 24th August 2008, 14:46

Rooster there are 5 posts from this thread either unapproved or deleted. I think that is what car and djgoryp. Thread when I post says page 58 yet there is page 59 which I am not allowed to access. Nothing to worry about guys.

EDIT: it was at the time I started this post, lol

car2403 · 24th August 2008, 14:52

Maybe this thread should be combined with this one?

OFT Bank Charges Q&A Update 14/08/08

JOSH_IOU · 24th August 2008, 14:58

I think the banks are asking for more information simply to see what you have coming in and going out.

They will use this information to see if you can aford to pay them any more charges (in my opinion)

I do not think there is any more to this than that. If they wanted to help us out they would of put us in touch with a debt recovery or citizens advice company. (if you read the pdf posted above)

The fact that they apear to be doing this themselves and giving us another leg to stand on means in my opinion of course that they are shunning the responsibility of the complaint to other authorities.

Branches are there to signpost complants rather like citizens advice and the business link.

They can however deal with errors they have made themselves.
And of course there youre first point of call if you want to pay cash in.
Many people use the ATM's these days for other things such as paying in money.

HSBC have the facility in newcastle upon tyne to deposit money via the ATM. IS this a trial thing or is it widely used?

jowalshy · 24th August 2008, 15:09

Our HSBC has had an ATM that accepts deposits. Its inside the branch though so you can only use it if the bank is open.

MARTIN3030 · 24th August 2008, 15:29

Quote:

Originally Posted by car2403

Maybe this thread should be combined with this one?

OFT Bank Charges Q&A Update 14/08/08

The update is prob best left as a standalone-because they will likely get bogged down with original content still ongoing.
Besides-the updates are really for those who are already versed on the earlier content-so makes sense to leave.

car2403 · 24th August 2008, 15:37

Quote:

Originally Posted by JOSH_IOU

HSBC have the facility in newcastle upon tyne to deposit money via the ATM. IS this a trial thing or is it widely used?

HBOS have been doing that for a while - in fact, because of the type of account I have, (Cardcash, because I was sooooo overdrawn with overdraft fees!) I can only pay cash in via a deposit machine now...

Don't use an ATM to pay in, as it isn't funded to the account immediately - these deposit machines actually count the cash, then pay it in immediately, so it becomes available funds straight away. ATM's have to be cleared out, deposits checked, then paid in, which can take a while.

JOSH_IOU · 24th August 2008, 15:44

Quote:

Originally Posted by car2403

Don't use an ATM to pay in, as it isn't funded to the account immediately - these deposit machines actually count the cash, then pay it in immediately, so it becomes available funds straight away. ATM's have to be cleared out, deposits checked, then paid in, which can take a while.

Your correct to draw attention to this point I think were gearing towards customer service in the branch for business users only.

Is this the end of free banking? and the future of banking?
Car is there a limit to how much you can deposit or is it a case that you cant deposit at the cashier counter?

car2403 · 24th August 2008, 20:05

Quote:

Originally Posted by JOSH_IOU

Is this the end of free banking? and the future of banking?
Car is there a limit to how much you can deposit or is it a case that you cant deposit at the cashier counter?

Frankly, I don't care about free banking - I'd be happy to pay a fee if (and that's a big if) I get a decent service for the fee.

There's a limit of 50 notes per deposit, but you can use the machine over and over again - I often pay in more than £1000 in £20 notes, so it's possible.

HBOS will only allow those with "value added" accounts, (i.e., those that you have to pay for, or pay so much in to have the fee waived, etc) to pay in over the counter.

Having said that, I have been allowed to use the counter if the machine is on the blink - but that was after the Customer Service Rep tried, twice, to make the deposit for me, then said "oh, the machine isn't working, so you'll have to pay in over the counter" and went on to queue with me to tell the cashier to accept the payment. (Which the cashier promptly did - meaning it is possible for this account to be paid in over the counter, but HBOS frown on it)

I can just see it now, as it would be a great advertising coup for the first Bank to use it, "24 hour counter service available at every branch" - but the 24 hour bit is provided by deposit/ATM machines, rather than "real" people. (If you can call them "real"!)

sparky2005 · 26th August 2008, 11:38

Hiya

This is the first time i have been on here, I have some bank charges and overdraft charges and i haven't even got an overdraft because they refused me one. Can we go ahead and get these charges back or are we still wasiting for the OFT. Also can i claim back charges when the bank have already paid some last time?

locutus · 26th August 2008, 11:53

Things are on hold at the moment, but you are best to start reclaiming now... if things go the OFT's way (and I think they will) there will be a massive que formed to get your cash back... I think it would be best to get towards the head of that que!

Start a thread in the relevent bank forum here and someone will give you advice

http://www.consumeractiongroup.co.uk...ms-center-bank

yourbank · 26th August 2008, 22:45

A full transcript is now available via the Penalty Charges website of the three days in July
July 7 Transcripts - Penalty Charges Forum
I think it will take you a whole day to read them. First day is 102 pages long.

InformedSearcher · 27th August 2008, 09:15

Quote:

Originally Posted by JOSH_IOU

Your correct to draw attention to this point I think were gearing towards customer service in the branch for business users only.

Is this the end of free banking? and the future of banking?
Car is there a limit to how much you can deposit or is it a case that you cant deposit at the cashier counter?

Well if I recall either Barclays or HSBC CEO spoke on an News interview what must be at the begining of the court fiasco. He stated that there would be 'no' bank charges for personal customers'. Hmm, makes you wonder if he knew something back then which we don't even now?
I, personally would be happy to pay a monthly fee but there again I have slipped into the overdraft section monthly and they (currently) charge me £25 each time to a maximum of £150 a month (with HSBC anyhow). What makes me cringe is that they keep telling me (on line) to arrange an overdraft (which they charge £25 for a year for). Whenever I apply they refuse!
I have one of those account plus accounts, only because when they gave me a loan I got 1% discount (if I remember rightly) on it. There again they charged me a higher APR than average (like 3% more) so I gained little.
I still recall when a young lady where I work showed me her bank statement from LloydsTSB. I looked in total horror as she exceeded her account by £51 and was charged £15 per day! I noticed the TV documentary the other night never mentioned the kind of payments her bank pay their 'brilliant' bankers. One wonders if all these so called bankers are all they are cracked up to be. Heck, I could sit in an office and say 'Let's charge 'em £15 a day' if at the end of the year someone would pay me £1.5 million in a Bonus plus Shares, Pension, Company car, and Healthcare!! Oh, that'll be on top of my £500k basic I forgot to add.

Michael

determindator · 27th August 2008, 17:41

If charges have accrued since submitting a claim for bank charges to the Court, is it best to start a new claim. As far as I know you can't change your original defence so no point sending in new figures for an original claim. As the time taken for this situation to be resolved is going on indefinately, will it be accepted for all claimants to request the interest figure to be altered to reflect the time it has taken.

JOSH_IOU · 27th August 2008, 17:42

Youre claim is for the whole lot of bank charegs and the judge will make an order to return them all.

TheyrCriminals · 27th August 2008, 22:23

Hi Guys,

Can anyone please explain to me why the banks are refunding PPI insurance premiums plus 8% statutory interest on these claims even when no Court claim has been issued?

Thanks.

TheyrCriminals

yourbank · 27th August 2008, 22:36

Absolutely 100% no idea, maybe its cheaper than court costs and farming out the work to legal professionals. FOS is clearly cheaper

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