Template letter sent, first letter from NatWest recieved!

[ambyt]

Well, after sending the template letter, around 10 days later I have now recieved this letter back from NatWest:

"Thank you for taking the time to write to the Banks Customer Relations Unit.

I know from the content of your letter that you are unhappy about the charges debited to your account and I am sorry to learn of your disappointment with our service to date. Our aim now is to put things right for you.

To make sure that we fully address your concerns, I have requested background information from the area involved. As soon as we have this to hand, one of our Customer Relations Advisers will contact you. We will be in touch with you by 16 March 2006 at the latest to update you on our progress and, if necessary, obtain further details of your complaint.

In the meantime I enclose for your information a leaflet that explains how we deal with complaints at NatWest.

Yours Sincerely

Noreen King
Customer Relations"

Has anybody else recieved this before, do you know if it is a good or bad sign?

[Deano.Uk]

Hi, i am just waiting for them to send that letter to me over a matter of £100 almost.
There is this post which somone has copyed the exact same letter as you, i guess it must be a standard template for dealing with people who send the original letter.
this link might help.

http://idigital.vm.bytemark.co.uk/ba...opic.php?t=606

[matthewbyrne]

I am also sending the template letter over £180 in NatWest credit card charges. the balance of the account consists almost entirely of these charges since i paid it off all but a few pounds.

I have not had a card for the account for the period i am claiming so i am effectively being charged interest and more charges on the charges they have levied against me!

I would like to pay off the account but clearly dont think i should have to for the above reason.

Im sure they will send me the same letter.

[matthewbyrne]

BTW the above link does not work Deano.