£1060 in charges since April 13th

[chrizzssie]

I have been charged £1060 in charges since the 13th Apr - even though one of my accounts was in credit. Nat West are trying to say that even though I use internet banking i should transfer money between accounts during banking hours. I thought that the whole idea of internet banking was 24/7 access to your account(s). They have recalled direct debits, charged me for every cheque (35 a time) and then charged me for going overdrawn - which i wouldn't have if they had'nt made the charges in the first place and all because I transfered money between accounts via the internet during non banking hours !!!!!!
Its allmost as if they look at my accounts and see how much they can charge me today. I am a single mum with two teenagers and can ill afford to lose this money as am sure no one else could.The bank refunded £250 as a "good will gesture" after they had left me with no money,very "big" of them. All I am trying to do is provide a decent quality of life for me and my kids. I shall follow the instructions to the letter. Good luck to everyone who are trying to reclaim their charges.

[chrizzssie]

Further to my post last week, my branch has now contacted me to arrange a meeting / review. I am going armed with terms and conditions off website re internet banking. I will see what they have to say before I begin sending my letters to re-claim my charges.

Has anyone had any success with Nat West?

[bram stoker]

Hi Chrissie. I've put your posts together. Try to stick to one thread so you can build a complete picture. It helps us give you better advice.

There are a lot of refunds already given by NatWest - mine for one - Vampiress v Natwest, although it was only small. If you have had any other charges in the 6 years prior to today you can claim them too.

Good luck with your meeting. You're doing the right thing. Let us know how it goes.