Unbelievable!!!

[noodlemilan]

My salary was paid incorrectly into my bank last month and due to that my direct debits were all out of sync etc.

This led me to incur £304 in charges in this month!! Which is astonishing in any case but I dont normally have charges!!

I was charge £76 for a direct debit of £13!!!

Went down to my local branch yesterday to speak to them about it as I now dont have enough money for my mortgage!! Their response.....due to the number of people claiming their bank charges back we have new policies and procedures in place.....blah blah....new policies and procedures........ I was told no less than 9 times they have new policies and procedures!!!

Needless to say I didnt get any of my charges returned and was told to write to head office to claim any charges back that I thought were unfair!

"Unfair?" all of them were unfair!!! Bring on my statements!! I hope I have a lot to claim back from NatWest!!!

[orfoster]

Oh aren't NatWest nice, so rather than save themselves time and money by refunding straight away they tell you to claim where they will incur costs....fine. lol. Good Luck

[noodlemilan]

Tell me about it!!!

Wish I hadnt told them that I'd already sent my S.A.R - (Subject Access Request)'s off but I was so annoyed!!

Fingers crossed I have a lot of charges I can claim back!!
I'll send them a post card from my holiday in the sun!! Ha Ha

L

[orfoster]

Lol, exactly. NatWest have frustrated me so many times now but oh well. Just ask if you need any help, there are lots of people on here that can help.

[noodlemilan]

Thanks for the offer of help!

No doubt I will be taking you up on it, when I finally get my statements!!

I anticipate them taking the full 40 days before they send them to me.......33 days and counting!

Lx

[orfoster]

They messed me around so much, well what i'd do is wait 14days and then call their Data Protection office which is in the contacts page at the top of the NatWest forum because there is no reason why it takes any longer than 14days for them to send the statements if they do it properly.

[noodlemilan]

Thanks I will do that!

I'm in the process of getting my user name changed as the banks monitor the forums.

Although I have already been told to follow the new policies and procedures!!! Ha

Will PM you my new user name when I get it!!

Its great being back at work, sat here reading the forums!! hehehe

[orfoster]

lol yes they do and i know that for a fact, they have guessed my name a few times. Never mind. I have nothing to hide but yeh i would suggest getting it changed, just PM a MOD and they will do it for you.

[Theadmiral]

Where has "personal banking" gone now! Just when Nat West are trying to win back customers, they do that to you. There was a time when you had someone monitoring movements, so if regular money going into an account didn't happen, you would get a phone call to ask if there was a problem. That would avoid all this bad action. Just a thought - if you are getting your salary paid direct to your account, you are contracted with your employer to pay it in by a certain time. They have deadlines to submit their payments, especially for times like christmas. If you are inconvenienced by their failure to pay you on time, then you could take the issue up with them and get them to pay your late payment fees. I think they arre legally obliged to make payments on-time.

[noodlemilan]

What do you mean they guess your name all the time??

Well they shouldnt act in such unlawful ways then we wouldnt have to take action!!

I gave them the opportunity to pay back my charges, they didnt take it!

I just hope I can get them back in time!!

[noodlemilan]

Yeah where has personal banking gone?!

So much for the adverts "There is another way" There is another way and then there is Natwests way!!!

My salary was paid into my bank in time the issue I had was that I was off sick and the date I was to return was after the cut off for payroll and as such they left my absence open until I had actually returned to work. Thus resulting in 4 additional days being taken off me as sick!

HR have said they followed company policy and have done all they can as they did pay me what was owed, even if it was late!!

Happy New Year!!

Just hope I can get some charges back and have a nice long hol in the sun!! ha

Lx

[orfoster]

What do you mean get them back in time? What have you heard or seen?

[noodlemilan]

Sorry wrong choice of words!

I meant I hope I get them back in the future as oppossed to in time before anything changes!!

Sorry, didnt mean to scare you!!

Lx

[orfoster]

Was just wondering if you had seen anything. Cheers. PHEW. lol

[noodlemilan]

No sorry!

If I'd heard anything it would be posted here straight away!!!

Panic over!!!

[Theadmiral]

I know we are going a bit off track here - but surely if you were sick, they should still have paid you on-time and adjusted things afterwards? Unless you are temp staff or not on normal monthly payroll.

Still - if we had "personal banking" then you could have explained things to someone at the bank. Remember to include this in your court bundle (if it gets that far) as an example of how they operate - automatically without any regard to personal circumstances. It would have been more reasonable to pay a charge for a phone call from the bank to explain your problem and they could have delayed your payments to suit. What about the on-cost of their actions to the people they decline payments to! Has anyone thought of that yet!!!!

[ataction]

Changes to terms and conditions are likely, however they cannot be applied retrospectively though I am sure the banks would love to rewrite history.