Nightmare with the NatWest

judey · 31st July 2006, 20:00

Dont even get me started after along process with my branch and head office. I have now put a claim in with the courts. Phew for just over £4000

at the start our branch said we had to pay two lots of £10 cos we had two accounts:o so I paid and then a week later got a request for another £10

apparently they got the letters but no cheques, I wont mention that they were stapled to the letter.

I took one (they had two first time that was all they were getting, someone told me they could only have one) personally into the branch and made the manager sign for receipt of it, she then advised me to cancel the other two cheques. when I said I will incure charges for stopping them of £10 each cheque she said well off the record if its not you that lost them they will waive the fee.

Mr A and L wasnt too pleased when I told him this, but they did do it free after taking the NatWest managers details to pass on.

any way then they supplied statements and charged us 20 lots of five pound for the privalage, I think not, they refunded in full when smoke started billowing out of my ears. This took us overdrawn and they reluctantly agreed to waive that too.

we sent of the letters and eventually got a reply from Higley saying get lost and you aint getting a penny.

etc etc

so lets wait and see
I have moved the accounts ready and can happily say I made last month without an overdraft thanks to all the money saving tips

now onto the A and L

judey · 5th August 2006, 20:37

They have acknowledged the claim and we now just have to wait to see if they enter a defence (I bet they do)

Oh well tick tick tick

VeryTrying · 5th August 2006, 20:41

It's all going well, isn't it? Just a matter of time now (and I suppose a few more forms because of NatWest's delaying tactics). Good luck.

judey · 30th August 2006, 10:23

Tomorrow is the dead line on the money claim site and still nothing

sm03art · 30th August 2006, 10:36

oooOOOO good luck!, but having read a few others, they enter a defence in late and this is accepted by the courts!
But good luck all the same!

judey · 5th September 2006, 10:24

They entered a defence saying they dont know what accounts we are referring too

I am shocked to say the least, is this normal, we have a letter this morning saying the case has been passed to our local court.

I have a questionnaire to fill out and return. I am doing it later and it will go off today

judey · 8th September 2006, 11:37

we had papers from the court to say
The NatWest have said they have paid

we called to say who and where have they made payment too because its not us

Is this normal? they dont seem to know what they are doing

judey · 27th September 2006, 12:35

We have had a letter to say they will pay £2100 if we dont tell anyone about it, we are currently waiting for the court to contact us. do we take the money or keep going its half of what we are asking for

AndrewPI · 27th September 2006, 13:17

Keep going if I was you. There is enough success stories on here to show that you should fit it to the end. Remember they are in the wrong so make sure you get all the money back that you deserve.

Lig24 · 27th September 2006, 14:36

What did you decide to do? Take the money or continue with your claim???

kayfrancis · 27th September 2006, 16:24

i too am waiting for them to file a defence it was up last nite , i telephoned my court and she said that it may have come in but has not yet sorted it so i told her i shall ring friday to give them chance so if they have not filed a defence the i shall be slapping a judgement on them at the end of the week which is what i did not want to happen but they're asking for it

judey · 27th September 2006, 20:59

They filled a defense and that all went ahead we are just waiting for the next step its a green for go as far as I am concerned

This is the last stop before we hit the end of the road

bit nervous as they are so rude.

oh ps the defense was we dont know what accounts you are talking about DUH

cheddar · 27th September 2006, 21:34

Everything you are getting is the same as everyone else. don't accept anything less than 100% of your money back and refuse to sign any confidentiality clause.

elppa · 27th September 2006, 22:38

i am at the same stage too and i think that i am going to send Cabbots Thx and No Thx letter.

judey · 4th October 2006, 19:07

sent the thanks and no thanks letter

Nervous to see what happens next

elppa · 4th October 2006, 23:34

i don't think they are going to take any notice to what i relied to them unless i accepted their offer. the worse thing would be pushing their luck further to the court hearing. see the thread... title can't remember probably but there is 'full sory' at the end of the title.

elppa · 4th October 2006, 23:45

"bandit vs nw (the full story)" something like that

judey · 10th October 2006, 13:01

all I can say is, its over, I am thrilled and just want to say keep going guys you will get there in the end

its all or nothing remember

Lig24 · 10th October 2006, 13:03

How long did it take from start to finish for you?

elppa · 11th October 2006, 01:28

sorry, i think i have missedsomething. so what did you do? did u take the offer or 'thx no thx'?

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