member services department

[crispqueen]

Hi all- I followed all the procedures and sent my LBA. I`m due to file my court claim on 14 September.
This morning I recieved a letter from Sarah Watson, it didn`t say the usual no, but said that my case is now being referred to the member services department for them to review under the complaints procedure. There was no mention of my LBA which I know they recieved. Is this normal or does anyone think they might offer a refund at this stage (before court action)?
Any views welcome.

[Michael Browne]

No, this is just a stalling tactic to persuade you to hold fire and give you hope that they'll get back to you, this week, next week, sometime, never. Just keep to timetable and file on the 14th.

[crispqueen]

Thanks for the quick reply. I noticed Lisa Daddy got the same letter as I did after submitting his claim- i got mine before submitting my claim was living in hope there

[Lisa Daddy]

Hiya, not sure if they are useless at admin or useless at the detail, as they referred to my INITIAL letter dated 19th July, not my LBA dated 19th August! Therefore I assume that this letter (dated 7th Sept!!) was intended to reach me before I sent my LBA and subsequent claim 14 days thereafter. They really are quite c**p!

[geordieboy57]

They are really c**p at Nationwide. I filed court papers on 18 August and they had until 7th Sept to file their reply. They either ignored it or missed the date, either way I win by default. Seems like one dept. don't know what the other is doing, they are really over whelmed by all the claims!

[crispqueen]

thanks to all of you helping me out here! Like Lisa Daddy they didnt refer to my LBA but to the origional 11 Aug letter . I think youre right Geordieboy - they must be overwhelmed! I`m from Northern Ireland and there was a feature on our local news through the week from the consumer council telling everyone here to go for it and dont wait for the banks to change the rules. I`ve now contacted them and Im delighted to say they have a press department-thats what I was hoping for - so if it goes to court (or if it doesnt) I`d love to give a wee interview and make public how they took money off me from child benefit , wftc and created mortgage arrears!!!Their charges were to the value of my mortgage every month for months for a long time, when things were tough for us.It really does look like payback time!

[crispqueen]

Hi - got a letter this morning (on the 14th day after LBA) from Karon Winkler, with the usual `it may be an appropriate time for you to consider changing your account to another provider` bladeblagh. I`m going to file my claim on Monday when I have the court fees. I know its giving them more than 14 days , but its ok isnt it to wait till after the weekend? I read somewhere that it allows time for postage anyway! Let me know if I`m ok leaving it till Monday cos otherwise I`ll beg steal or borrow the money and do it tommorrow!

[sarahdactyl]

I didn't even get a reply to my preliminary approach so suspect they may be drowing in paper work now - the postoffice website said that it'd been signed for!

Sent my LBA, waiting to see if I get a reply to that one instead!

[Michael Browne]

Originally Posted by vnk

Let me know if I`m ok leaving it till Monday cos otherwise I`ll beg steal or borrow the money and do it tommorrow!

You can file whenever it suits you, this week, next week or next month.

[crispqueen]

Brilliant - thanks for keeping me right

[crispqueen]

ok... tap tap tap... - decided to get it done cos I cant wait! Downloaded and printed off the court form, filled it in with the help of all these threads an lovely people. Printed off another 3 schedule of charges with the 8% interest added.
Had to split claim to under the £2k mark in northern Ireland.
This is what I end up with;

claim 9/11/00 to 17/5/06 £1.951.50
interest at 8% 321.95
court fee 62.00
total 2335.45

If this works I`ll do my 2nd claim form may 06 forward. That already adds up to £430.00
Any advice welcome...

[orfoster]

Yup, seems good to me. Good Luck. You can start another claim after they settle.

[crispqueen]

Thanks - didnt expect the interest to be as much! All the better for me. If this gets loged in court with no mistakes on it I`ll be feeling oh so confident

[crispqueen]

I am so excited. Went into town and experienced my first ever visit to a courthouse. Even if it was only to file a small claim! The staff at laganside Courts are lovely and explained the procedure of small claims for any questions I had. Here we go...PS does anyone know how to get rid of the thumb sign that I have no matter wher I post on the web?Bit premature isnt it?lol

[crispqueen]

oops its disapeared!

[crispqueen]

Ok I know I`m bein silly but I did have to have a bottle of wine to relax.

[guinness]

you should have your money back within 2 to3 weeks

[crispqueen]

Cheers Guinness - What a shopping spree I will have!!! I want to make this Christmas a gudn,Am counting the days

[crispqueen]

BUMP Hiya well I lodged a claim at Belfast Laganside courthouse. Forms sent back to me to sign because being served in Swindon. Posted all that back recorded delivery again 28 sept - not recieved till 5 oct. (Query with Royal Mail but thats another story) Why have I not heared a dickie bird???Its now 14 Oct. Any opinions please post! Hope I`ve done this right...

[shellr4972]

Hiya, another newbie here. I have started the process of trying to get back my charges from Nationwide. I have had 3 replies to the first 2 letters and countless emails, visits to branch etc. First one is the :- we are transparent about our charges blah blah, terms and conditions blah