kensington

[bella6baby]

help! god these lot do my head in i pay my mortgage on time every month by bankers draft and every month they fone me say they avnt got it then i tell them they av becoz i sent it recorded delivery.any way this month they rang me 2 say not enough funds in ma account i reminded them after speaking 2 2 different people i send a bankers draft oh they said could i check 2 c if they had cashed it ha ha i dont think so check your selfs!
today i get the same fone call saying i am in arrears i dont think so i have already told ur workmates i av paid check my account i always pay on time oh yes u do woz the reply so why the hassle!! i feel they want me to default on ma account they are tryin very tactic but they aint gonna beat me i only have 14 months left with them then i am out has anyone else ad same probs?

[MortgageTalk]

In my experience the majority of lender's administration is woeful and cumbersome - hence the constant aggravation over redemption totals. Why not save time and expense and pay by direct debit?

MortgageTalk

[bella6baby]

ok taken me four weeks of constant calls to kensington telling me it would be sorted, my cheque had been returned which was a lie but yes today they have found and prossessed my cheque this after only 20 mins after i told them i had sought legal advice and was put through to a manager! now i need to know if they can charge me £9 a month because i dont do direct debit i now put the money in their account not that i dont trust them to take the right amount out of my account on direct debit
please help