No terms on the invoice or website, or mentioned verbally. Have emailed a few times now and had no reply. What's the next step? I spoke to bank and they can't charge back for another week or so. Do I just apply through the small claims court to get the money back? Thanks!

Would rather keep the name etc to myself as wouldn't want them to potentially find out that I am asking for advice on the internet. What are my options? I've emailed them a couple of times now asking for a response and stating that I will pursue all avenues but am yet to hear back 3 days later. I did call them 4hrs after I put the part payment down to cancel so am unwilling to consider the cost of any work already carried out. On that phone call I offered a partial refund and they declined.

The car had been taken in as part ex and I saw it 15 minutes after it had been dropped off. It needed the bonnet repainting and wheels refurbishing as well as a service but these are all items that would have been done for another customer. Agreed a price of £9k with a £1k deposit, I tried to cancel same day and was told no - this was before any work could have been booked in, which is all done in house.

Debit card

Hi, I placed a part payment on a used car recently and am now unable to complete the transaction and would like my part payment back. I have asked the dealer directly and they refused and now need advice on how to proceed. When placing the part payment I was not made aware verbally or in writing that it was non refundable. I was given an order form where I filled in my personal details at the top and car details on the right and the salesman signed - but I did not sign. There were also no terms and conditions on this form or on the website stating deposits or part payments are non refundable. How can I get this back? Thanks