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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

graham 877

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  1. graham 877
    MANY Thanks for your time , I did not want to give out the name of the company at this stage and their name is in the T & C s .the value however is 8000 GBP . However the regulator, as just, eventually, replied also , After seeing the full T & Cs, They now have requested copies the 3 emails confirming acceptance etc .and any other correspondence so for, luckily I also screenshot the prices. as well .They state [copy/paste]bullion industry cannot to conduct business to the standards, that I allege. also [copy/paste]It now requires further investigation, to consider any possible breach in regulations and [copy/paste]we request make you not any contact, pending their enquires Thanks again . I am going to leave it in their hands now, thanks everyone. graham877
  2. graham 877
    OK thats the answer .I don't want to expose the name of company at present Thanks, Incidentally, the website JUST now is showing prices again at prices that are INCORRECT again !!!! at Many MANY times difference Eg silver at 495 GBP per 1 oz and usual price is (9.00 per oz) GOLD at 80% lower than todays price another technical glitch ?
  3. graham 877
    The T &C say nothing else about cancellation 5 - Cancellation The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply because the price of all goods that we sell is dependent upon fluctuations in the financial markets that are beyond our control. The other parts where the formed i think, is 2 – Delivery You will be required to provide a delivery address at time of order. The delivery address MUST match the cardholder’s address which has been used to make online card payment. Under no circumstances can the goods be delivered to any other address when paid by card. Goods will then be dispatched to this address once payment has been verified. You will be responsible to ensure their safe receipt at the address provided. We do not deliver to PO Box addresses. We cannot be held responsible for delays to the postal system which may affect delivery of your goods. Ownership of goods passes to the customer once full payment is received and a signature has been accepted at the address provided by the client at the time of order. AND here: ( I have omitted name of company) By using this website and/or entering into dealings with us you agree to accept the following Terms & Conditions. We reserve the right to update and change the website and these terms without prior warning or notice. These Terms & Conditions do not affect your statutory rights. These terms and any contract entered into in consequence of your use of our website are subject to English law and the sole jurisdiction of the courts of England & Wales. In order to use our service you must be 18 years of age or over. 3 – Orders Orders can be placed through the website or by calling us on our Freephone numbers shown on the website. Once you have placed an order cancellation is NOT possible under the distance selling regulations due to the fluctuating nature of the precious metals market. We will pursue payment for all orders placed. >>>>>>>>>>> I did receive a ' confirmation of order' , a "confirmation of acceptance ' and 'receipt of payment' a few hours after using website.
  4. graham 877
    The way I see it. If I ordered 100 gold coins and really only wanted 10 but my computer's decimal point was not working properly a "technical glitch' as they say , and submitted instant payment like I did in this case. like they did not realise there was problem . would I be able to cancel contract. surely the contract as to be fair. according to the 'exempt regulation' Cancelation of contract, is only possible in exceptional circumstances EG criminal activity or fraud suspicious or otherwise.
  5. graham 877
    T & C cancellation says 5 - Cancellation The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply because the price of all goods that we sell is dependent upon fluctuations in the financial markets that are beyond our control. ALSO It does not say a contract is formed at delivery any where also says under OUR liability We cannot be held responsible for our products once ownership has been passed to the customer. under ORDERS it says 3 – Orders Orders can be placed through the website or by calling us on our Freephone numbers shown on the website. Once you have placed an order cancellation is NOT possible under the distance selling regulations due to the fluctuating nature of the precious metals market. We will pursue payment for all orders placed.
  6. graham 877
    the sale was done with free insured delivery, the market suffered a ' flash crash' at the time. the contract can only be cancelled under externe circumstances, EG criminal activity, fraud. etc. and the contract ends when delivered and signed for The company been in contact and asked me to keep this confidential and without prejudice, and offered a"small amount of silver' for the innocence caused. the QUESTION IS, would they be offering anything if they where not liable.
  7. graham 877
    I have left an update under MR P below, many thanks
  8. graham 877
    i have left an update UNDER MR P, thanks
  9. graham 877
    ]The company been in contact and asked me to keep this confidential and without prejudice, and offered a"small amount of silver' for the innocence caused. the QUESTION IS, would they be offering anything if they where not liable.
  10. graham 877
    the sale was done with free insured delivery, the market suffered a ' flash crash' at the time. the contract can only be cancelled under externe circumstances, EG criminal activity, fraud. etc. and the contract ends when delivered and signed for.
  11. graham 877
    I recently made a purchase ONLINE, live, gold bullion. I have used the regulated company & site many times before. pressing the CONFIRM button . it requires acceptance etc, that clearly states the order cannot be CANCELLED and payment is immediate by debit card. it is VERY clear that this contract is exempt Regulations 2013 regulation distance and off-premises because of LIVE fluctuating prices. PRICES ARE FIXED upon confirming, which I did, and is a in STOCK items. I receive the confirmation of ORDER , and acceptance of order also confirmation of receipt of payment ALL 3 By email. However the fluctuating OFFER price was a lot lot lower than usual .But the gold markets where very volatile (e.g. in 1min GOLD price fell 5% Lower, though I did not know this , till later,) but I made the decision to purchase. and I was very very happy. Please could you advise me if the well established bullion online regulated trading company, can now, cancel my order. and just refund my payment. Briefly citing it was an live OFFER price ' error ' due to technical /software glitch. and stated I am taking advantage of them. and if I continue the argument they will hand my case to their solicitors. please advise, many thanks graham young
  12. graham 877
    Thanks everyone
  13. graham 877
    many thanks my thoughts of suing the purchaser are the same but could be expensive, cheers
  14. graham 877
    many thanks ,the reply info link from andyorch above states the offer and deposit in cyprus is binding. so thats in my favour, my solicitor did not give me that as an option.
  15. graham 877
    I recently accepted an offer on my property in cyprus. We agreed the price and the purchaser placed 2000 euros with the sole agent as deposit . it was sold unfurnished,and the CASH purchaser needed to complete ASAP. I then instructed my solicitor, sold all my contents, and flew back to uk , giving power of attorney to my lawyer. I signed the contract 3 weeks ago. I don't no whether the purchaser signed after me, and I still need to complete. My lawyer informed me yesterday that the purchaser's solicitor as requested the purchaser wishes to reduce the price by 1000 euros and is detailed as 'REDUCED' offer. Because of the market down turn in cyprus, my lawyer as advised my to take up the new reduced offer. I don't want to do this. I feel ripped off. What protection is available to me, if the buyers pull out .please help

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