Thank you- really appreciate your advice!

Thanks for info. These are the documents on the website if any help.

I have checked and have found the following:- "a fully approved and registered member of home improvement protection (HIP) since Dec 2013. the Insurer is Elite Insurance Company Ltd, Gibraltar and the administrator is HIP. The info is on the website- thought would give them a call. Have checked and they are members of the master guild of craftsman. Can they actually refuse credit card payment and ask for bank transfer. Do I have any rights here?? Many thanks

Many thanks for your really helpful advice. Reading all the previous posts made me very concerned as it is a lot of money to pay especially if there are problems later. We had problems initially with communication mostly. The workmen here were Polish and very hard working. There were delays in the work starting but that was due to weather. Harrison or Harvil came here on 3 occasions and appeared to know his stuff but reading the other posts has made me worry. He did say he has been in the business for over 25 years!! The workmen have to come back to finish off a little work as they had to do some final alterations and we had an email asking for the remaining payment to be made. I will take your advice and ask for insurance details and get this checked out first. I will send you the info on this as soon as I heard. Many thanks

re exterior render wall coating I have just had this company render the exterior of my house and have had dealings with Harrison Springfield. The workmen themselves were excellent but I am now concerned reading all the other posts that I may have problems in the future. I am due to pay the final balance- should I pay by credit card? Would that offer me any protection if there are any future issues?