I got some great advice here and sent them an LBA Letter Before Action. Once they received this, they wrote back and confirmed they would cancel the debt. Read here: http://www.consumeractiongroup.co.uk/forum/showthread.php?435848-Legalcare-cancellation-problem-**-Resolved-** Good luck!

THANK YOU ALL!!!!!! MASSIVE thank you to everyone that gave advice. I wrote the LBA letter and Legalcare replied to say they would close the account as detailed below. I hope this helps anyone else in this situation, fight for what is right and do not let them scare you into paying something that you were duped into. Again thanks all!!!! "You have no documentation from us that your account has been cancelled, however you may have received an email from PayPal following the cancellation of your payment instruction, however this would also have advised you to contact the merchant (us) to cancel your agreement, as merely cancelling the payment instruction does not cancel the agreement with the merchant. However, as a gesture of goodwill we are willing to accept that it may have been your original intention to cancel your account and we will therefore arrange for your account to be closed with immediate effect and we have instructed Daniels Silverman to cease their collection activities on your account. No payment is required from you. We trust that this is a satisfactory resolution to the matter for you."

Thank you so much everyone! Much appreciated.

Thanks so much Eversir, I have made it more concise, revised copy below. The ADR part was in all the templates I found for LBA's so I thought this was something we had to mention, I have amended to mediation for now as I saw it phrased like this in another template but if anyone could advise further on this it would be much appreciated. DRAFT LETTER REVISION 1 I am once again contacting you to advise that I cancelled my account within the trial period on the SAME DAY I signed up for the trial. I also immediately contacted you to re-confirm my cancellation when I received your payment reminder the day after the trial expiration. I have documentation to show I cancelled and to show that I clearly contacted you to reconfirm my cancellation, yet you have continued to chase me and have even passed my details over to a third party collection agency. I would like confirmation back in writing that my account has finally been cancelled and that I have no fees due to you. I would like a reply as soon as possible to confirm you have received this letter. If you do not agree to my account cancellation then please send me a detailed response explaining why. To avoid taking court action, I would be agreeable to mediation to resolve this matter. If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you for £50 in the county court without further notice, for the time wasted, undue stress caused by your disreputable tactics and for passing my personal details to a third party without valid reason or consent. These proceedings may increase your liability for costs. I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 4 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction. I look forward to your reply. Yours faithfully

Thanks so much citizenB - see draft below, like the others I cancelled direct with Paypal and there is conflicting info on Paypal emails and website i.e. saying "to cancel a subscription login to Paypal and do XYZ" etc., on most instructions it does NOT mention to ALSO contact the company subscribed to in question, however looking back it does mention it one of the emails, however this is very confusing to consumers as it does not mention this on the website or in the first Paypal subscription email and I have taken screenshots of this as proof, so surely a judge would agree this is unfair as the information is not consistent? Also if this goes to court am I allowed to present all the other complaints as supporting evidence i.e. to show it is clearly confusing for MANY people so something must be wrong? Like I could collect written statements from others and bring copies of all the complaints on forums like this? DRAFT LETTER Legal Care Maritime House Basin Road North East Sussex BN41 1WR 3 November 2014 Letter before court claim Dear Sir or Madam Re: Legal Care Subscription Cancellation I am once again contacting you to advise that I cancelled my account within the trial period. I cancelled on the SAME DAY I signed up for the trial, just a few hours later. After cancelling I was surprised to still receive a payment reminder from you at the end of the trial period so I immediately contacted you to re-confirm my cancellation and this was ONLY ONE DAY after the trial expiration date. I have documentation to show I cancelled and to show that I clearly contacted you to reconfirm my cancellation, yet you have continued to chase me and have even passed my details over to a third party collection agency. Given the explanation provided and the fact that I contacted you to reconfirm cancellation immediately, just 1 day after trial expiration (when I received your payment reminder), I would like confirmation back in writing that my account has finally been cancelled and that I have no fees due to you. I would like a reply as soon as possible to confirm you have received this letter. If you do not agree to my account cancellation then please send me a detailed response explaining why. To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem. If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you for £50 in the county court without further notice, for the time wasted, undue stress caused by your disreputable tactics and for passing my personal details to a third party without valid reason or consent. These proceedings may increase your liability for costs. I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 4 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction. I look forward to your reply. Yours faithfully

Hi citizenB Thank you so much for your reply, I was not sure if it was ok to post the letter here just in case Legal Care follow this thread to try and get inside info to come up with further ways to back up their [problem], do you think it is ok to post, am I just being a worry wart lol?

Thank you so very very much Bank Fodder and Eversir for your helpful replies. Bank Fodder, on your great advice I have drafted an LBA and I wondered if you would be so kind enough to have a skim read and let me know if it looks ok. I tried to message you but it says your message inbox here is full Your help and advice is truly greatly appreciated. Regards Rosemary

Well done Eversir!!! What a great job! Really helps us all so much. I cancelled via paypal the day after registration. I received a reminder after first month and I immediately emailed in to query. It has been 3 months and it has now been passed to Daniels Silverman collections today. I wanted to ask your advice please, do I just wait it out until it goes to court and present my case? The only thing I am worried about is that I am planning to apply for a mortgage next year and I obviously do not want anything bad marked against my credit file. Any advice would be very, very much appreciated. Also is there a way we can all collaborate and get these guys closed down? They are preying on vulnerable people and it is disgusting! Imagine there are loads of posts and complaints online but think of all the people that just pay it because they are bullied into it and scared. I cannot believe they are allowed to continue trading, especially after not turning up in court and cases ruled against them!