Please can some advise me on what nessary steps I should take with my problem. Last month "September 2015" I was called by the vodaphone rewards department with an offer on my account. I have 3 lines on my account and was told that I was a good customer with vodaphone and would like to offer me a broadband on the account. Line 1 is my iPhone 5s =£42.50 Line 2 is a iPad =£21.44 Line 3 is a iPad =£21.44 These are i was told by the adviser from the rewards dept that if I took out this broadband account they would cap my total bill to £105.00 a month. I agreed that was ok... I also told the advisor that I will be leaving vodafone in February and going with another service provider as the contract runs out then, vodaphone did not tell me over the phone that I would be taking out a 4th line on my account. Under no circumstances was I aware of this 4th line until I called them 3 weeks ago as I was charged £11.00 a month for the broadband and I was not told that I was binding into a broadband contract for 12 months.. . I really am annoyed everyone I ring them I'm getting thru to someone in India who can't speak proper English and it's really frustrating !! What are my options I feel I have been Mis sold another contract here!

Hi, I will recieve £6980. The debt will be written off the balance will be reduced to nil and the agreement will be ripped up, they are also buying the debt back from cabot and I have been awarded £6980 in my pocket and I will be relised from all liability under that agreement

Hi All, I'd just like to say that I've won my case and they have confirmed that they were in breach of section 90, I have now negotiated a settlement figure of £6,980 thank you all very much for your overwhelming support and I will be contributing a donation to this site. Thanks again Chris Callaghan

so I'm happy with that

right i have been in contact with solicitors they had a meeting to discuss the funding of the case because I'm currently full time employed they said i wouldn't be entitled to legal aid so they come back to me and decided to take this case on no win no fee basis the fee they take is 25% of the case if won

no, this was their reply from what i sent them from the 1st of july

heres the reply from the british credit trust finally uploaded it!

Ok thanks

Yes I'm having difficulty uploading the letter I want to send it but it's saying I need to enter the URL what is that?

Look out for what reply? I've recieved the letter from BCT ?

They are saying why am I referring it to the ombudsman ? I only sent a letter to the ombudsman for ppi not for this issue !

Hi guys I'm trying to upload the letter from my ipad it's asking me for a URL what does that mean

Ok

Today I recieved a letter from the BCT only today reading it as I just came home from my holiday abroad, I will post it up on here tomorrow there was no mention of my personal belongings in the car and they are still saying that the car was abandoned, [removed]

Ok thanks old rouge