Trust me that is absolutely pointless, I just went through this exact same process and the only way he's going to get a refund is if he goes through the warranty group and get them to take ownership of the TV, then you will get a refund.

I had to go through The Warranty Group, they took ownership of the TV and gave me a full refund. Had to fight tooth and nail for it though!

Jesus Christ, what the hell are they doing stocking counterfeit headphones? I hope you get something sorted with Visa to get your money back, you definitely just need to keep on at people to get somewhere, don't give up, I spent over two months of calls/emails/banging my head off a brick wall to get my refund.

Just a thought but would this be worth making stickied as it's a success and might give someone who's in the same or similar situation some help?

Thanks people, I'm so chuffed You've all really helped me out and given me great advice, it's much appreciated.

UPDATE! Refund is on it's way for the full price of the TV! The warranty group have taken ownership and written it off. In all fairness the lady at Comet who's been helping me the past couple of days has been a godsend, she's had to blag for this for me and I'm over the moon Can't believe I've finally got the result I wanted

What I'll do when I reply with all the details they've asked for is tell them outright what the problem is and that there's no need for an engineer, any engineer that attempts to fix it with two brain cells will see it's horizontal banding, it's a really simple problem to diagnose once some searching around the internet has been done to find out the terminology for it. It's an inherent fault with a lot of Plasma tvs and users are advised that the tv should be serviced if they suffer with this issue. I'm not paying for an engineer, that's absurd. They can send one out if they want though, but they won't.

FINALLY some light at the end of the tunnel! I've had a call from the warranty group who run extracare, they want pictures of the tv before and after damage, which I have. They want a copy of the condition report the delivery driver signed and put "no visible damage" on it. They also asked if I could get an engineer to look over the TV and diagnose exactly what the issue is with it, I'm not really keen on this idea though as that is going to cost me money, I know exactly what the issue is, it's horizontal banding. Just thought I would let you know what has happened.

Been there done that unfortunately, they didn't seem to know what to suggest to do other than call the administrators, which I then tried to do but got nowhere.

The thing is, Comet damaged it, Comet failed to repair, Comet are offering to pick up the TV and repair again. But Comets assets are frozen due to the administration so I simply cannot get a refund from Comet, nor do they have money to repair it, that's why it's been returned to me completely wrecked. That's what makes sense to me anyway as my repairs occurred right before the announcement of administration, I think any mistakes they'd made months prior to administration were generally down to them being rubbish though. Once the administrators have announced what's happening then I'll perhaps be able to get something sorted, but until then, I can't send the TV off for repair as they've already proven they can't fix it, but they can't refund me either. In short, I'm screwed for the time being and have no clue what to do other than wait.

There's nothing I can do, the repairs are currently carried out by comet and comets assets are seized. I'll have to wait for the administrators to announce what will be happening, if comet does go under the warranty company will be getting a new repairs place, if this is does happen I'll send the tv to them for repair. Literally no point me sending it to comet again as they've blatantly got no money to fix or refund, that's why it keeps being returned with no repairs done to it.

Called the extracare people today to get a full refund as I've not received any response within three working days as promised by the directors office I'm meant to be getting a call back tomorrow from a manager at extracare, if it doesn't get sorted I'm literally going to be forced into taking it to the small claims court.

The lady at the directors office said to give them up to 3 working days to respond after investigating. Tomorrow will be the fourth working day so I'm expecting a reply, if I do get anywhere I will post up, I'm guessing I won't get a reply and I'm not going to get a refund.

I received a pretty swift reply today from the Directors office requesting further info so they can investigate, they said it will take no longer than 3 days to get back to me. I included all the details in my original email, including all the lies I've been told, and the unnecessarily aggressive delivery drivers I think they've thought it's a pretty bad case after reading it all so are dealing with it quickly. It's no wonder they're going into administration, the company is a complete disaster, hundreds if not thousands of people unhappy with their service, or lack of I should say! Thanks everyone for your help with this, I know it's not over and I will report back to you what they say in the reply You've all been brilliant in giving me the extra confidence with your advice and help to pursue them for how I've been treated.

I phoned the workshop after I received it the other day and I was told that they did NOTHING to repair any damage, they said they replaced some internal part which has made no difference whatsoever to the original fault I sent it off for. They did however put some sort of sticky tape all over the back of the tv and then left all the glue residue stuff on it. I've just emailed the chairmans office, let's hope they do something about it.