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RedCherry

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  1. Thank you very much for your help Lee It's a shame Vodafone don't have a better procedure for dealing with situations like this, when other companies have technical issues they at least liaise with their customers by telling them A) What the problems is. B) Provide customers with an estimate of when technical glitches will be fixed. Where Vodafone stonewall their customers and this leads to distrust and them moving to a different provider. If my BT phone is not working correctly they divert my calls to my mobile at their cost where Vodafone don't or should I say won't, they'll only divert my calls at my cost. An above poster claims they were provided with Vodafone sure signal free of charge, can I request the same?
  2. Hi Lee, Thank you for your reply. I have posted on the e-forum and the reply I received was that a link to this thread http://forum.vodafone.co.uk/t5/Network-Updates/4547-DL12/m-p/1588020#M47635. There are four Vodafone users in my household and we're all having the same problem. Phones are all on placed on 2G service as we can't get 3G where I live. I have spoke over the phone to Vodafone who have informed me that there is a mast down in my area but they can not give me an ET of when the issue will be fixed. They have confirmed that the mast belongs to Vodafone. 13 days on of having no signal at my home address is starting to become frustrating.
  3. I live in County Durham, when I've looked on the Vodafone forum for issues with the network I was astounded to see just how many problems there is with the Vodafone network.
  4. When I took out my Vodafone contract I had brilliant signal in the village where I live, however in the past two years there have been prolonged periods where I have been without signal leaving me unable to use my mobile. This time I have had no signal for over nine days and the only response I get from Vodafone is that they will refund my account for the rental for each day until the problem is fixed. I asked could I now get out of my contract as the service is not what it was when I signed up - the answer is no. They said that I could redirect my calls to my landline from my mobile but I would be charged for people calling me!!!!! I asked under the circumstances would they be willing to waver this charge - they said NO!!!! When I had an issue with my BT line they redirected my calls and wavered the cost. I asked is there a time frame of when this is likely to be fixed - sorry can't give you one. Now mobile phone providers must be the only company in this country that can't provide a estimate of when an issue will be fixed, vodafones customer service has to be one of the poorest that I have EVER experienced in my whole life and trust me I have experienced some poor service in my time. I requested a copy of their complaints procedure to be posted to me and she said sorry go and find it online!!!!! They have confirmed that it is one of their own masts, it's not shared but can not say when it will be fixed!!! What sort of micky mouse company are they!!!!! Anyone out there is even considering taking out a Vodafone contract - DO NOT DO IT!!!!
  5. I have just come back from our annual visit to Centre parcs, this year I thought we'd treat the family and book an executive lodge. First of all it was a small issue, when we arrived at our lodge at 3.40pm the maid still hadnt finished cleaning so we had to wait 10 minutes outside while she did. Second was a significant amount of fag butts were left outside the front door and with young children it's not a good thing to have around. Thirdly, the master bedroom smelt so badly from cigarette smoke I actually spent the first night on the sofa, I am a asthmatic and the fumes were playing hell with my asthma. Reported the smoke issue to guest services who supplied a machine to get rid of the smell, however they took the machine away and you could still smell it, it smelt like a stale grotty pub! In our "New Style" Exuecutive lodge, the door handles were falling apart, grout missing from bathroom floor tiles which meant they moved when you stood on them, two of the internal doors were jaggered and a real hazard of little feet and even big feet to be honest. One unique fitting was actually a plant with a budd on it growing up through the skirting board of the master bedroom, my son throught it was a wire at first. Maid service was terrible, cooker not cleaned, dishwasher not emptied and there was even sweet wrappers stuffed down the sofa from the previous guest that the maid never cleaned up, one had a boiled sweet in it YUK! In the description when I booked the lodge, it stated it came with a private patio area and gass bbq, it didnt have a gas bbq it qas a brick on which you could by a throw away bbq and place on it. How they get away with selling a lodge with facilities which they do not supply I do not know! I have been visting centre parcs since 1999 and I am flabbergasted at the standard of their executive lodge, far from the standard that I stayed in on my last visit.
  6. One question though Lee while I have you here, I have been looking at vodafone red deal and WOW what a fantastic deal!!! What I think is a bit of a shame is that current customers can't have the same deal. I pay £42+ a month for 900 minutes but i'd be happier with unlimited calls and texts. Can vodafone not offer deals to it's loyal current customers who pay top notch as well as offering great deals to new customers? Me customer of over 2 years pays £42+ a month and gets 900mins New customer can get unlimited calls and texts for the same price I am paying. Doesn't seem fair to me
  7. Hi Lee, After asking for some advice on vodafones eforum I am very pleased to say the vodafones web relations team have refunded the repair charge as a gesture of good will. Vodafones uk web relations team are far better at customer service than the customer service team that I was subjected to over the phone. Web relations team 10/10 for customer service. Thanks for your reply
  8. My nokia E7-00 less than 12mths old became unable to charge, first it started saying unsupported USB device and then it just wouldn't charge at all. I took it back to vodafone who sent it off the repair centre and was informed that I would have to pay for the repair. When I got the phone back it came with a letter stating the following One of our engineers has thoroughly tested your phone. The charging socket/connector was found to be faulty. Yes faulty!!!! They never claimed it was damaged physically or by water damage but confirmed that it was a FAULT! Nevertheless I was billed for the repair. Response from vodafone after questioning the charge - The phones that we provide are from the manufacturers themselves and Vodafone have no responsibility over the manufacture or the phones performance. The contract that we provide is for the network access and service but not the phone. Of course we make a phone available and are here to help when things go wrong. We only act as a go between for and the repair centres for our manufacturers. My phone was repaired by a vodafone repair centre not a nokia repair centre As a consumer when I buy a phone my contract is with the retailer not the manufactureer but vodafone are blaming Nokia and the nokia warranty.
  9. I came to these forums a while ago after getting in difficulty with some loans. I have three loans 2 with Lloyds TSB and one with northern rock. I have been paying back the two loans with TSB for a while back on a payment plan which is reviewed every 12mths and have no problems. The nothern rock loan was offered to be paid back at £200 per month (normal payments were £340) to begin with but then they sent it to a debt company who became quite aggressive so I was advised to send them the "prove it" letter/ CCA from people from here and i've never heard anything since and that was in 2010. Is this normal?
  10. Hi all i've posted on here before a couple of times - back story I have an outstanding debt with Lloyds TSB and NR. I have been trying to sort out a debt management plan which I am still in the process of trying to get them to answer my letters. Anyway the purpose of this post is that I got some guy from NCI Resources that came to my house informing me that he was here on behalf of Lloyds TSB regarding my current account arreas I told him I wasn't able to talk as I had the health visitor here to see my daughter and he arranged to come back today at 3pm. I was just wondering what this company was like since TSB never responded my request to freeze the interest and an income and expenditure form, is it worth engaging in conversation with these people or should I be warey?
  11. I recently sent a letter to TSB over my current loans which are in arreas I requested all contact in writing, a request that the interest could be frozen and for income and expenditure form to be sent. Now they must have recieved the letter as all phone calls seem to have stopped but they have not responded to my requests for a income and expenditure letter or about over the interest to be frozen. They keep sending me demanding letters, how can I set up a debt management plan if they will not respond to my letters?
  12. As for charges I so far have accured any I don't think. I did lend the money so I fully intend to pay it back but at a rate I can afford what my main concern is from Allied International is that all I have is a yellow slip no formal letter containing the original reference number from NR or any letter from NR instructing me that they are now responsible for the account. Also how do I go about making token payments if they won't send me a payment card or giro slip with a letter attached? Surely they can't demand payments from payment cards only? When I make a payment I like a reciept as soon as I hand the money over. Could I issue token payments directly to NR as they have not sent me a letter saying that they have passed the debt on? Regarding unenforecable debts if they don't have the credit agreement does this mean that they can't obtain a CCJ easily? That they can only persue payments? When I have looked up on unenforceable debts the info I can find is that the CCA was adjusted in 2006 but some info stated that some credit obtained before April 2007 could be classed as unenforceable if requests for information about the original CCA was not fullfilled. I am also aware of some test cases and have read information on the OFT website. I am not trying to wipe my debt but more a chance to take away a little control from debt collection company.
  13. Well the Northern Rock Loan was applied for online but I still had to sign a credit agreement and send it off to them so they could release they money. One TSB loan was applied for in the local branch the other was applied for over the phone I still signed all the same paper work that I signed in branch for all three loans. Allied Internation called me today and honestly I am disgusted with the person I dealt with on the phone - CAB brought a insolvency solicitor in as my partner owns the house we live in outright and they were concerned about it's saftey if the worst such as bankruptcy happened and now I have to go back to CAB for advice on Debt Management plan as advised by insolvency solicitor. I advised Allied International that I have an appointment with a CAB debt advisor however the Insolvency solicitor advised me to make a token payment of £5 per month until a formal arrangment has been made, I requested a payment card or a letter with giro slip to make payment and wow her response was "Well we only take payments over the phone" after me getting very annoyed she informed me she would give me the company bank detail with HSBC and I could pay it in and then they'd send me a reciept. I explained I did not feel comfortable doing that and as I have had no formal letter from either NR or Allied Internation (All I have had is a yellow slip) so I much would rather have some kind of formal letter to advise me that Allied Internation were responsible for the debt followed by a payment card or a paying in slip to ensure I was able to ensure that the money was been paid off the correct debt, well she went mental!!! Her aggressive tone and attitude was quite shocking " We dont send letters Ms XXXXX " so I thought i'd ask for the original credit agreement since she was in such a good mood " We are not responsible to supply you with any such documents Ms XXXXX " and then told me I was being abusive and that she had spent 10 mins talking to me and that was more than enough WTH???? My tone never altered throughout the conversation and I didn't realise there was a time limit as how long I speak to an advisor!!! I then requested if she could supply me with a letter for A) That they are now responsible for the debt (well something more than a yellow slip) and B) That they are not responsible for supplying me with a copy of the original credit agreement - she put the phone down on me!!!! How on earth are you supposed to deal with people like that? I mean I am quite a fiesty I would dread to think that they were talking to someone old or voulnerable.
  14. It was in a white envelope.
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