Hi all, not sure if anyone's seen this before but this 145 page document appears to be a Provident Investor Day document. I discovered this whilst googling for some information about our favourite money lender. It's dated 2011 but the information is still relevant as it relates to their procedures Of note is how they define you, ie the Vanquis customer. Also p78 onwards details their debt collection timescale/procedure. It sets out what they do & when and when they escalate impaired debts. Makes interesting reading.

Will do later. Each is a combination of me saying my finances have run out of steam and there's nout left to pay bills and therefore I require certain info so as to plan the next steps, be it the big B or a DMP or suchlike. I've asked for docs to be provided and will respond to their replies as & when. I've been formal, whilst not wishing to appear like it's simply a cut and paste exercise of stuff I've used in the past or garnered from here or elsewhere. I've also indicated that I will only deal with this via post, not calls (not that they will stop calling, I'm sure).

Thanks for the links, have had a read, but they don't refer to any age or value restrictions. I guess it's really a buyer beware issue whereby any owner of any vehicle of any age or price 'might' have obtained a log-book loan against the V5. Oh well, have to be extra careful I guess.

Hi, a general question, not related to any purchase I've made, yet. I thought that log-book loans were only for newish cars and those over, say, £3,000, however, from what I'm reading it appears older and less-expensive cars can end up on a log-book loan as well. So, is there any rule-of-thumb such as, cars over 10 or 15 years or below £xxx will probably not have a log-book loan secured against them. I'm asking because as I understand it there's a glaring loophole in the procedure whereby someone can obtain one or more log-book loans with their V5 (multiple by telling DVLA it's lost and getting a replacement) and then sell the car before the loans are registered, assuming the coy even registers them at all. When I did a search on google as if I wanted to set up a log-book loan website/franchise (NO, I don't, but the info's out there!) the 10 year and price came up, but it wasn't firm. Any suggestions or pointers. Thanks.

A quick update, letters being sent to cc coys. Will set the phone on silence for the next few years! No doubt I be back for discussions over their replies and 'suggested' ways to resolve matters.

Thanks guys, I'll prepare the initial letters to go to the 2 coys and keep you posted.

Hi, I've been reading the very informative posts on Vanquis and wondered if someone can clarify something for me (I'll carry on reading after post this so I might discover the answer myself). I've seen reference that people, after SARing and requesting proof of the debt, have been able to have penalty charges (and interest?) removed, leaving the then reduced balance to be cleared. For what reasons was this possible? I ask because I too have a Vanquis card, and an Aqua one, which due to present circumstances are now unaffordable. Actually they were probably unaffordable from the outset and as I see it they will soon be going the way of a default. As background, I've been self-employed for 3 yrs, having been on Income Support for the previous 7 & my health is such that I receive a disability element uplift to my Working Tax Credit. Both credit limits started low but as a good customer who paid on time they've both now increased into the £xk's level. At present neither are 'technically' in default (ie no default letter issued) but I've missed the last Vanquis payment & whilst the Aqua one is not yet due, I can't see the situation improving anytime soon & frankly, I realise now that I've been deluding myself to even consider I'll clear the balances in my lifetime. I'm preparing for the tel. call onslaught and wanted to understand what I need to do to challenge any penalty fees or interest that has been added to my purchase balances to reduce the amount owed. From what I can see it's plausible for me to levy interest on their charges at a rate equal to what they levy on my credit card. FYI the Vanquis account was opened in July 2010, Aqua in Apr 2013, both apps were made via the internet & AFAIK no paper contracts. Also, on my Vanquis statement they have 2 lines each month named "Billed Deferred Finance Charges", usually pennies and "Purchase Interest", always pounds. Is the BDFC actually PPI under a different name and is it something I should dispute if/when these accounts default? Any comments or pointers to relevant posts gratefully accepted. Thanks UpOverTheEyeballs2

Another question if I may: When I look back through my old paperwork, will/should any consumer credit agreements I signed refer to payment protection insurance? Also, reading back to ims21's earlier reply, as all of these debts were sold on to DCA's years ago, ( not just chased by, I rec'd letters advising debt sold on) this should mean any offsets would not occur I believe.

thanks for the belated welcome, however, although my current logon dates from 2011 I'd been on here since around 06/07, around the time that my financial position exploded. I found this place a very useful one to visit, along with a couple of others that now apppear to have folded. Let's now see what I can find in my folders {shuffles off to cupboard, blowing dust of old boxes}

ims21 thanks for the fast reply. I'll dig out my 'battle-box', and see what I can turn up. I get the feeling that I hadn't opted for PPI since I saw it as a waste of money, however, that's with the benefit of hindsight and therefore I could have had it added into some loans without my thinking about it.

Hello, As the thread title suggests, I have previously had various credit card and unsecured loan debts which I defaulted on, all at least 6 years ago and I am only now wonderering whether there's any merit in looking into any related PPI issues. Originally I was just pleased to draw a veil over that time of my life, however, since those debts were quite large, there could be merit in seeing whether any of the cards had PPI included and therefore perhaps refundable. All of the lines of credit have fallen off my credit reports, which is now clean, but I still have a massive file of documents which details all the relevant credit card companies who were the original issuers. I don't want to waste my time taking this forwards if in the end all that occurred were that those coys said, " ... yes you're entitled to a refund and we're going to apply it to your previous default." As it's statute barred I don't believe they can, nor can they default me again, so what have others done in this situation as I can't believe I'm the first to consider this. Be pleased to hear back or any tips or pointers. I'm comfortable with prepping the paperwork myself, having had to repudiate all the old cards, and related legal actions. One other question; will applying for PPI claimback have any impact upon my existing credit cards or relationships with my new credit providers? AFAIK none of my new providers are the same as those defaulted, however, due to the many relationships companies have, perhaps some are linked. Thanks in advance peeps.