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archaeopteryx

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  1. I see, thank you. We've been allowing access to their contractors for some time now, they've done the kitchen, bathroom, boiler, even the roof - there can't be anything else left to upgrade. Do you think such a visit could be prompted by an external source, for example if a neighbour (falsely) claimed we were trashing the place or something?
  2. Thanks for the quick reply reallymadwoman, appreciated and understood. Curious to know what might occur if we were to refuse access though. Not saying that's what will happen, I just want to try to understand the legal aspect of their power and our rights. Thanks.
  3. Hope I'm in the right place, I'd appreciate some help here please. Today we received a letter from our Local Authority informing us that they'll be visiting our property in a couple of weeks 'as part of their service' which they say will include an inspection of the property to make sure it is in good condition. They will also be 'asking' if they can take our photograph, which they say is part of the council's initiative to restrict fraud. They say the photo is optional, though I have just read on their website that new tenants, if they refuse to allow them to take the photo, will not be housed. We have been here for many years so we're not new tenants; our rent and CT are paid on time and up to date, the flat is kept clean and tidy, and we have never had or been the subject of any complaints or issues. The Tenancy Agreement states: 11.1 You must allow us and our contractors access to your home to: • inspect it to check the condition and any works needed • carry out works of repair, maintenance or improvement to your home. This appears to be the only mention of access. Recently we gave the LA contractors and surveyors access to the property to carry out roofing repairs, so it's not like we have anything to hide. We have already decided to refuse them permission to take our photograph. Their own leaflet on the subject states that (unnamed) external companies or agents they employ can have access to this - and we find this unacceptable. We are just wondering whether we have any legal obligation to let them in to conduct this visit, which we feel is completely unwarranted and intrusive. Many thanks.
  4. Hi all, I'd be really grateful if anyone could please explain this one to me, I don't understand it. I received a letter from Ashurst LLP dated 17th December regarding the bank charges test case, and telling me that Alliance & Leicester's business has been transferred to Santander. It goes on to the findings of the test case, and that the OFT would not continue its investigation into the fairness of the charges. It then says that many of the complaints are in template form, and are often not particularised, and goes on 'All of the complaints (which have been on hold pursuant to the FSA Waiver) are now being rejected by Alliance & Leicester and the Financial Ombudsman Service has stated that it will not generally be able to help with cases that involve "template" or "standard letter" complaints about unauthorised overdraft charges. The next part says A & L considers that claims brought on the basis that their unarranged overdraft charges are too high and/or are penalties cannot succeed in light of the Supreme Court judgement and the earlier Commercial Court Judgement on penalties. Although customers could seek to amend their claims and challenge the fairness of the unarranged overdraft charges on other grounds, A & L shares the OFT's view that such challenges have no realistic prospect of success.' I've just received this letter, and I'm afraid I don't understand it, was hoping to find some advice on here about what to do next, it goes on: IN THE (...) COUNTY COURT (the dotted bits are as it is shown on the letter, the court, claim no., claimant name are all left blank) It is ordered that: 1. Unless the Claimant files at Court and serves on the Defendant his amended Particulars of claim with a properly verified Statement of truth, which disclose reasonable grounds for continuing with the Claim, within six weeks from the date of this Order, then the claim will be struck out without further notice. 2. This Order has been made without a hearing under the Court's case management powers contained in the Civil Procedure Rules, Part 3. You may within 7 days of the service of this Order apply to the Court to set it aside or to vary the Order pursuant to Rule 3.3(5) of the Civil Procedure Rules. If you do so, you must file with the Court and serve on the other parties an application that sets out your reason for objection. Please can anybody help, what does all this mean? What 'other grounds'? It is dated 17th December, and I received it in the post last Friday, i.e. 19th January!! :?:
  5. Turns out it was the fan belt, must have snapped as it's completely gone! Thanks for all your comments, that is what I suspected, just hoped there might be an option I hadn't considered. Will ask the retailer if he'll take it back, if not I suppose I could try reselling it. Thanks again
  6. 8 days ago I purchased a car battery from a small local car parts retailer, which comes with a 2 yr warranty. I continued to experience problems starting the car and have now discovered the problem to be something else and, in fact, there is nothing wrong with the original battery (which I retained). My question is, do I have any rights to return the new battery at all? It isn't faulty, and it's basically in unused condition as the car hasn't worked since I installed it because, as I say, it wasn't the issue. Thanks
  7. I owe money to both NCO and Robinson, Way & Co. NCO Europe are indeed among the most unpleasant bunch of DCA individuals I have ever had dealings with. However I actually found Robinson Way & Co quite reasonable people (particularly if you're offering them money!) seriously though, they were willing to accept a significantly low amount, I kept up the repayments and have just cleared one of their debts (I have two with them). NCO .... grrrrrrrrr!!
  8. How about Employment Tribunal ES? I'm going through that myself at the moment, and the Citizen's Advice Bureau tell me that I have the law on my side, simply because every person is entitled to be paid for work completed. Finding this thread extremely helpful thanks. I DO owe money to NCO but never had any letters. I did get one of their 'Joe Schmoe who says he's visiting, but actually won't' cards, and through the CAB (drawing up a Personal Budget Sheet etc) I made an offer of repayment. NCO told me it would cost them more to process than it was worth, so agreed to freeze the account for three months, in anticipation that my circumstances improve. However, the person my CAB chap spoke to obviously didn't tell anyone else at NCO about that conversation/arrangement because the calls just keep on coming! One such call came through to my mother, they asked for me but I was out, when she told them I wasn't home they apparently became threatening, and said they were coming round. She kept asking who they were but they refused to say!! Imagine how scared she was, especially at home alone (and disabled). I then received a bill for the amount I'd offered to pay, only with several noughts added to the end!! I returned to the CAB, who spoke to them again, and AGAIN agreed to freeze the account. Guess what? They're still calling, demanding the money! I'm keen to pay NCO/PayPal as soon as I can, as with all my debtors, but if they think using 'scare tactics' mean they'll get paid ahead of the others they can think again!
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