Perfectly in line with your responses, last night i found 2 letters in the mail. The first was the AQ. The second was a letter of settlement from HSBC's solicitors for the full amount claimed! Excellent. Job done. However, a couple of questions remain. The first is what do i do about the AQ now - do i just ignore it, or is there something i must do other than return the letter of settlement? The second question is this. This claim of mine has been based on my standard debit account because the information was readily available on line re: my transaction history. I am also pursuing the excessive charges on my credit card account, but because these details aren't available online, i have requested them over mail. This will take longer and i am concerned that if i sign their settlement, which includes the disclaimer, "I agree not to make any other claims relating to charges for the period stipulated above", i will not be able to pursue the credit card charges. Any suggestions? Finally, thanks to everyone and the forum in general for the clear and concise guidance through each and every step. :grin:

Hi folks. I have been in the process of reclaiming my excessive charges from HSBC and am hopefully almost there, however, advice at this stage would be much appreciated. I received an Acknowledgement of Service claim from HSBC on 30 January, 2007, where they intended to 'defend all the claim'. This was followed up with a request for a fully itemised breakdown of the amount claimed by DG on 14 February 2007. I faxed this information over to them on 16 February 2007. Unfortunately they haven't been so prompt in responding as i have yet to hear from them (including my voice messages as well). No chance getting through via telephone either...It's now 1 March 2007. Considering 28 days have passed since the claim, I just checked my claim status on mcol and it informs me the 'the defendant disputes the whole amount' i have claimed and that my claim will now be 'transferred to the appropriate court for continuation'. I will supposedly receive confirmation to where the claim has been transferred to shortly. Do i now just wait? Any ideas would be greatly appreciated. Thanks. Also thanks to the kind folk who have directed me to the correct thread...Sorry!

Hi folks. I have been in the process of reclaiming my excessive charges from HSBC and am hopefully almost there, however, advice at this stage would be much appreciated. I received an Acknowledgement of Service claim from HSBC on 30 January, 2007, where they intended to 'defend all the claim'. This was followed up with a request for a fully itemised breakdown of the amount claimed by DG on 14 February 2007. I faxed this information over to them on 16 February 2007. Unfortunately they haven't been so prompt in responding as i have yet to hear from them (including my voice messages as well). No chance getting through via telephone either...It's now 1 March 2007. Considering 28 days have passed since the claim, I just checked my claim status on mcol and it informs me the 'the defendant disputes the whole amount' i have claimed and that my claim will now be 'transferred to the appropriate court for continuation'. I will supposedly receive confirmation to where the claim has been transferred to shortly. Do i now just wait? Any ideas would be greatly appreciated. Thanks.

I received an Acknowledgement of Service claim from HSBC on 30 January, 2007, where they intended to 'defend all the claim'. This was followed up with a request for a fully itemised breakdown of the amount claimed by DG on 14 February 2007. I faxed this information over to them on 16 February 2007. Unfortunately they haven't been so prompt in responding as i have yet to hear from them. No chance getting through via telephone either...It's now 28 February 2007.