i am a member of a union, i will contact them, thank you

thank you suzie, ive read the policy for my employers and i will be dismissed for gross misconduct, so the way i see it is thats the end of the road for them, why should they pay me sickness benefit? the bottom line is they have caused the breakdown by refusing to act on the bullying, however i accept total responsibility for what i did, i wasnt in my right mind at the time, its not an excuse but a mitigating factor. My GP gave me a sick note for two weeks and is reviewing my medication and progress every week, so the sick note will be reviewed every week or so. But in the meantime i have a child to support and a mortgage to pay and no savings - im terrified to tell you the truth

thanks again for all the replies. I saw my GP again this morning, who has signed me as unfit to work. What is ESA please? i dont understand the benefits system.

thank you for your reply the reason the police found out was because someone from work had seen me take it from the box and anonymously informed the manager and it was reported to the police who then attended my home. It happened within 3 hours of me leaving so policys had to be consulted ect which accounts for the time i left to when the police turned up. I apologise for not being very clear. Im ashamed, exhausted and receiving treatment for my mental health. I followed the grievance policy to the letter, in fact i asked them to move me to another dept for a week for the managers to see that i was good at my job ect - other employee`s had reported it previously. I only had a meeting 3 weeks ago with one of the senior managers and i reported it again then. Even the manager said i should not have to suffer abuse. But nothing was done. I went back to work after 12 weeks as i was pressured into it by my manager and her manager, i was left with the impression that if i did not go back, i wouldnt have a job to go back to. I know i deserve the consequences, i breached trust, i disgust myself quite honestly

I am in such a mess i cannot see the wood for the trees. I have worked for the NHS for 16 months now. During that 16 months i have experienced bullying on a daily basis from a group of 4 other employees. I was isolated, accused of poor performance, subjected to rumours, shouted at, threatened and even asaulted. It came to a head last year when i was hospitalised with a perforated stomach ulcer resulting from sheer stress. I went back to work after 12 weeks sick and it did not improve. The department in question is known for bullying, and the managers were aware but refused to take action, prefering to heap more stress on me to * not give them a reason to bully me*. For the last few weeks i have been unable to sleep and when i did i had nightmares and since my operation i developed an addiction to painkillers, somehow they helped me cope with the bullies, basically i diddnt care. I used to vomit before i went to work, vomit during work and spend all night terrified to go back. I became a nervous wreck and my GP prescribed anti depressants. Now this is the part i am ashamed of, on Friday, my kids were away for the night and i stole a diazepam vial from work. I dont know why i did it, i just knew it would help me sleep deeply enough not to have the nightmares. It was a moment of madness i will pay for for the rest of my life, i was caught. Part of me is relieved i dont have to go back there but im scared what will happen now. My Gp has said i have had a nervous breakdown. I have never done anything like this before ever. I just wanted a night of peace. So far i havent heard from the police for two days, they caught me with it at home after an annonymous tip off. I pannicked and diddnt say anything to them, they said they can trace the vial through lot numbers, but i fully admit i did it. I know il never work in that field again and fully expect and deserve to be struck off the register. My GP has issued a sick note on a monthly basis and i have agreed to a detox program and treatment. Do i resign or wait to be sacked? to be honest i was going to resign before this, i have never been so miserable working in that department. I dont know what to do for the best as i also have bills to pay and rent. I fully understand i have no right to ask for advice, i did it, i deserve to be punished, so if i get no replies i understand why. I just wanted the bullying to stop and they wouldnt do it. I dont trust my on judgement at the moment and would appreciate some practical advice on what i can do now regarding resigning/any benefits i could claim/do i let them sack me? Please help.

brill Ims thanks, i thought the reply would be the same, im just trying to keep everything updated. Il update again when i fire off the next letter, thanks again Flick x

thanks Ims, il get onto it and update asap

Ive found something in the paperwork, from 2004 -2008, there is no mention of PPI, but there is something called Credit Insurance. From 2008, its then changed to PPI. Also missing is information from 2001-2004, mnba freely admit they have only provided 6 years worth of paperwork, not everything since the account became live in 2001 edit: having just researched the lack of paperwork issue, it appears there is no time limit to claim, so maybe a letter to mnba requesting the missing data would be appropriate? Any ideas?

brilliant Ims, thank you very much

No reply as yet from HSBC, time for a reminder? thanks in advance xxx

No reply from Nationwide so far, what can i do now? thanks in advance xxxx

An update, we recieved the SAR paperwork on the 30th June. I guess my next step would be to isolate the PPI payments? any advice?

i can only copy and paste, yourself and Ims have done the hard work, which we very much appreciate. Nationwide building society are also trying the same tactic, there is an amended version of this letter on my other thread, that is also being sent first thing

so update time This letter will be going by registered post tomorrow morning, to both the addresses they sent the letters from - thank you for helping! To Whom it may Concern, Thank you for your letters dated 27th May 2011 and 24th May 2011, the contents of which have been noted, together with the return of my postal order in the sum of £10. Frankly I am astonished that an organisation such as yours is not, apparently, aware of what is required of you in response to a Subject access request under the Data Protection Act 1998. I am also shocked that you seem to believe that the supply of “copy statements or a report detailing charges”, as stated in your letter dated 27th May 2011 or the supply of a statement of fees which was enclosed with your letter of 27th May 2011 comes anywhere close to providing the information requested in my Subject access request. In your letter dated 24th May 2011 you ask me to outline my reasons for the request. I remind you that I am under no obligation to provide reasons and therefore will not be giving such. Suffice it to say that I require information concerning ALL of my dealings with your organisation in any shape or form. Your letter dated 24th May 2011 states that your systems are not structured to provide details of individual members of staff. I confess to being at a loss as to how this affects things. Believe me, I have absolutely zero interest in your individual members of staff and I have not asked anything about them. Naturally I wish them all well but there is no need for you to provide details of them to me. What I did ask for, and indeed still require, are details of any event in my account history over the entire period of my dealings with your organisation, which has required manual intervention by any member of your staff, or any other person, and where such intervention has taken place, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you. It matters not to me whether these records are held on computer, microfiche, slates and chalk or engraved in copper plates with a burin, copies should be provided in accordance with my Subject Access Request. I also have to point out that my original request requires you to provide ALL and ANY information you hold on me for the entire period of my dealing with you and is not just limited to the account numbers at the head of the request, but applies to ALL accounts I have ever held with your organisation. You have stipulated that you require proof of my identity/signature before you comply with my SAR, may I bring the following to your attention; Data Protection Act Good Practice Notes: 2. Do you have enough information to be sure of the requester’s identity? Often you will have no reason to doubt a person’s identity. For example, if a person with whom you have regular contact sends a letter from their known address it may be safe to assume that they are who they say they are. Suffice to say that if the Information Commissioners Office are satisfied that if you have previously corresponded with me at this address then it is reasonable that I am the person I say I am, therefore there is no leglislation nor guidelines that you can hide behind in an attempt to avoid fulfilling my legal request. If you still fail to comply with my legal request, I will have no other option than to complain to the Information Commissioners Office. There is no requirement for me to complete the form you sent me, the Subject Access Request is quite clear and explicit as to what I require. Finally, should I not receive ALL of the information I require and which has been properly requested under the Data Protection Act 1998 in the attached Subject Access Request I shall be reporting your organisation together with the name of your Data Controller to the various authorities and reserve the right to take court action to force compliance together with damages at the court’s discretion. Yours faithfully Flick xxx

So, update time: I received a reply to my SAR. They have basically asked for specific account information and asked me to sign a form to verify my identity, giving me a 14 day deadline - i received something along similar lines from HSBC, so with the help of the good people here, this letter was drafted in response Dear XXXXXX XXXX Reference Number XXXXXXXXX Thank you for your letter dated 1st June 2011, the contents of which have been noted. Frankly I am astonished that an organisation such as yours is not, apparently, aware of what is required of you in response to a Subject access request under the Data Protection Act 1998. In your letter dated 1st June 2011 you ask me to outline my reasons for the request. I remind you that I am under no obligation to provide reasons and therefore will not be giving such. Suffice it to say that I require information concerning ALL of my dealings with your organisation in any shape or form. What I did ask for, and indeed still require, are details of any event in my account history over the entire period of my dealings with your organisation, which has required manual intervention by any member of your staff, or any other person, and where such intervention has taken place, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you. It matters not to me whether these records are held on computer, microfiche, slates and chalk or engraved in copper plates with a burin, copies should be provided in accordance with my Subject Access Request. I also have to point out that my original request requires you to provide ALL and ANY information you hold on me for the entire period of my dealing with you and is not just limited to the account numbers at the head of the request, but applies to ALL accounts I have ever held with your organisation. You have stipulated that you require proof of my identity/signature before you comply with my SAR, may I bring the following to your attention; Data Protection Act Good Practice Notes: 2. Do you have enough information to be sure of the requester’s identity? Often you will have no reason to doubt a person’s identity. For example, if a person with whom you have regular contact sends a letter from their known address it may be safe to assume that they are who they say they are. Suffice to say that if the Information Commissioners Office are satisfied that if you have previously corresponded with me at this address then it is reasonable that I am the person I say I am, therefore there is no leglislation nor guidelines that you can hide behind in an attempt to avoid fulfilling my legal request. If you still fail to comply with my legal request, I will have no other option than to complain to the Information Commissioners Office. There is no requirement for me to complete the form you sent me, the Subject Access Request is quite clear and explicit as to what I require. Finally, should I not receive ALL of the information I require and which has been properly requested under the Data Protection Act 1998 in the attached Subject Access Request I shall be reporting your organisation together with the name of your Data Controller to the various authorities and reserve the right to take court action to force compliance together with damages at the court’s discretion. Yours faithfully FLWLSW ........................................ This will be sent tomorrow by registered post - il keep the thread updated, personally i think they are having a laugh Flick xxx