Hi all, I hope this is the correct board for this question. Do I have any rights re small claims? I bought a John Lewis laptop (£1600) in September 2004, it had a two year guarantee. I returned the laptop three times as none worked. They replaced the laptop each time no problem. Eventually I got a working Toshiba laptop. In December 2005 it stopped working - the battery pack and charge bit failed. I took it back and they replaced the ac cable. The ac charge cable that was replaced was different to the one sent away. my first cable had one connection from the wire that you plug into the computer and the one that came back had what looked like two connections,like an extension. I do hope I am being clear! Roll on till the end of August 2006 when the ac connector broke of inside the computer. I was just within the two year guarantee period but john lewis say the damage is accidental and therefore not covered. I have never had any accident withthe computer and my argument is that the connection was not robust enough to be fit for the purpose itended. they said the charge for repair will be £637. many, many letters later to customer services, store managers, chairman of JL! they will not back down though offered £200 off the cost of repair. i have had to pay the £437. Can i claim this back or at least try to? Can anyone help me withsome advice? [/url]

I was claiming 1600 ish - 1230 in charges and the rest interest. After my LBA they offered 1000 which i declined but said i would accept 1550 in full and final settlement. letter recieved on friday agreeing to my terms! i am so pleased! and no court stuff to bother with either. good luck to you all, they will pay!

Thank you for your reply. Do you know if there is a template letter to use to accept part settlement. Would the next stage then be court? eek!

Hi all, I sent the LBA last week and Royal Bank have written back offering £1000 (I claimed £1200 plus interest) as a good will gesture but denying any liability etc etc. I am insure what to do now! Ideally I want to write back declining the £1000 but will accept £1200 in full and settlement rather than go to court.Do i mention liability? or does anyone have a template they can direct me to? Thank you in advance. Soph

I sent a £10 cheque with the intial letter. Will drop them a line in the morning. Thanks

Ihad a similar one from RBOS, and i just went ahead with the LBA but change the wording a bit to reflect the fact you have recieved a response. How long did it take the bank of scot to send your statements? i am almost at 40 days and still nothing. soph