Chris at DX, it's unfortunate that the only good comments in this thread towards DX are of its employees and not of any consumer. I don't doubt that your company has a 99.9% 1st time delivery rate, however it is then odd that I'm unfortunate enough to be part of the 0.01% not ones but TWICE in less than two weeks. That strikes me as a bit odd, and surely doesn't give me a good impression of your company. A delivery went wrong the first time round, it happens, however twice in less than two weeks to me is not "an unfortunate incident", it strikes me more as a normal occurence. What frustrates me is not necessarily the fact that neither deliveries were done on the date that your company said they would, but the lack of communication, no explanation as to why you were not able to deliver the items on the day specified and also the fact that both times I've had to chase and call an 0844 number go through an automates system and get cut off at the end. Why would it not be standard procedure to call or text the client on the day if there are any issues with the delivery?? instead a text goes out the next day requesting the consumer to get in touch to rearrange delivery. It's very impersonal and comes across as lack of care and certainly does not give the impression that you have us as the consumer's best interest at heart. My opinion would have changed had it not been for the fact that the second delivery done in less than one week of the first one was an equally disastrous experience. I've written to DX complaining about this, haven't heard anything back, not even an email. As a consumer all I want from a company, that states they've got MY best interest at heart, when something doesn't go well, is for the company to A: look into the issue and come back and report as to where/why it went wrong, B: apologise and C: as a good will gesture compensate for the inconvience it caused. If reputation and being a top service provider is indeed your company's Aim, then for us unfortunate enough to be part of your little 0.01% going the extra mile and looking into what went wrong shouldn't take much and should be fairly straightfoward, shouldn't it?.