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pjfinetune

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  1. Here is the text of the letter that was sent with an attachment. If you take this forward, please let me know how you get on: Dear Member, I am writing personally to let you know that Forest Holidays is closing its membership scheme to new entrants, and also to let you know about our exciting plans for 2011. Firstly, your Club, the scheme is now closed to new members due to the response we have had from Forest Holiday customers far exceeding our expectations, such that the allocation of scheme places has been taken ahead of time. Great news for you since you are now a member of this exclusive club and by limiting our membership we can ensure we continue to give you the focussed, personal service which we pride ourselves on. You can rest assured that your membership of the club is not affected by this decision and that our Club Reservations team will continue to provide you with a dedicated and privileged service. One change I would, however, ask you to note, is that as the scheme is now closed to new entrants this also means that new top-up purchases are also closed. Secondly, I’d like to let you know about our plans for 2011. If you haven’t already done so, we are taking bookings now for 2011 and you may be interested to consider trying a new location next year, here are the development plans (subject to confirmation) we have as you plan your next stay with us, · Our latest new site is a brand new development in Sherwood Forest, opening 25th July 2011. The site is situated in magnificent Forestry Commission land and we will be offering the full range of Golden Oak, Silver Birch and Copper Beech accommodation. Full details on our website and Cabins can be booked now · Deerpark – our Cabin site in Cornwall will be undergoing a major refurbishment and upgrade programme in January/February 2011 during which time the site will be closed. Additionally we are opening a new Forest Retreat this autumn at Deerpark and from September 19th 2011 we will also be offering new 1 bed golden Oaks and new 4 bed Golden Oak+ Cabins. All available to book now. · Argyll – due to the exceptional demand at Argyll, we are adding 14 new Cabins which will be opening May 16th 2011, again, you can start booking these now as club members My team looks forward to welcoming you as privileged Club members and thank-you for your custom. If you would like to discuss any matter on the membership club please contact Robin on 07872 513497 or Laurie or myself on 01283 228627 Yours sincerely Wendy Bosworth Reservations Manager
  2. They can't use that as it was in no way given as a reason at the time of announcement. It also makes no sense in this instance as they would need to sell out every site on every date as you book your holiday when there is availability, we are unable to use our 'points' to get preference over other customers. They changed the terms and conditions of the contract without warning or consultation. I'm fairly certain it doesn't stand up to any scrutiny, which is why I'm trying to contact others who were caught out and who, like me, may now be nearing the end of their initial investment.
  3. Actually - I've just checked. The email went out on the 16th September 2010, so that's when existing members got told.
  4. I believe the stop on top-ups happened after September 2010 as that's around the same time we joined. I'd be very interested to hear how you get on. Peter
  5. I know this thread is now very old, but did anyone ever take any action over this matter? We still have about 3000 'points' left and have been spinning them out to make them last as long as possible, but would of course dearly love to 'top up' as per the original agreement. Peter
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