Funnily enough, I am Irish haha... But yeah that's my thinking. They can't refund for health and safety issues with headphones in case someone has worn them, yet they can sell worn headphones as new...

Yeah CRA says that a refund is only a must for online purchases with the distance buying thing. If the item was faulty then they'd have to refund me but I've never used the item so I don't know. I don't even want to try them. Any idea of where I'd stand with being sold a demo item as new?

Thanks for the reply Dx! Their T&Cs do say that there are no refunds. They offer credit but items such as microphones and headphones aren't part of this

Hi guys, My first post here and I'm just looking for a bit of advice. I bought a pair of headphones last week from Dawsons as I thought I lost my other pair. The other half found my pair that evening and I tried to return the new ones. They were unused - still have the protective plastics etc on them and I had the receipt bag etc. Dawsons refused to refund them for health and safety reasons as that is their policy on things like headphones, mics etc. However, when trying to return them the guy said they were a demo pair... I was never made aware of this when I bought them. The guy went and got the pair from the back store, not out of a display etc. I was charged the full price of a brand new set. The receipt does say DEMO pair on them but the guy put the receipt in the bag and I never checked. I didn't even take the box out of the bag until I tried to return them - there's also a sticker on the bottow of the box that says demo. What are my rights regarding refund on these? I was sold a demo pair as they were brand new and charged accordingly. Surely it's a bit daft that they won't refund headphones for health and safety yet they can sell demo pairs as brand new even though they have been worn?