MrDelum
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Just a quick update - received a letter yesterday from Harlands "apologising for the miscommunication" and the matter is now closed!! Thanks everybody for your advice
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Will do, many thanks
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Great, - I'll write to them tomorrow and enclose copies of my previous letter, and send it recorded delivery. Will keep you posted. Many thanks for your help
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Thanks, I'll stick to my guns and not pay them in that case ...
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Hi Mr S! Thanks for your reply. .. Yes I should have realised that there would be t&c's but as the gym advertise themselves as "no contract" and hadn't signed anything I didn't think to ask. The gym were happy to accept cash for April when I explained the dd had bounced, and again for May when I told them I had cancelled the dd to stop Harlands from taking unfair charges, but said that I would need to pay by dd going forwards from June. I want to stay with the gym, so I agreed to set up a new one, which I've done on my mother's account at her suggestion so Harlands cannot take their "arrears". I gave the gym a copy of the letter that I sent to Harlands and asked them to let Harlands know that I had paid in cash. They say that they've done that but said of the "admin fee" - yeah you'll probably have to pay that. Going forward I would like not to pay the admin fee if I can legally challenge it! I didn't know if I should pay the first £25 that they imposed, because I was at fault there ... but I really don't want to pay the next 2 x £25 that they've charged because they've totally ignored my instruction not to draw on the dd because I'd cancelled it. The current situation is a letter from Harlands insisting I pay £99 - which includes the £19.99 that I've already paid in cash. Thanks so much for your help!
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Thank you.
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Hi. I have been reading the very helpful posts re Harlands and would like some advice on my current issue with them please. I joined a local gym with no contract and 2 months ago my direct debit bounced. This was entirely my fault and I immediately paid cash at the gym instead. I then received an email from Harlands advising me that as payment had been rejected I owed them 19.99 + 25.00 admin charge. (At no time have I ever been informed that an admin fee applies, nor have I ever signed a contract). They said they would be taking payment of this £44.99 in 10 days time. I replied to their email telling them I had paid cash (19.99), and that I was not advised of any admin fee, and that I had cancelled my direct debit therefore do not attempt to draw on it in ten days time as I had already paid the gym. They did, of course, and I then received another letter telling me that as the dd had been returned I now owe them 69.99. I replied by letter, setting out the facts, and telling them to contact the gym to confirm that my membership is not outstanding. I also phoned them twice. I also paid this months 19.99 in cash to the gym, and have now received a Harlands letter telling me that I now owe them 94.99 - the letter states that "they note that I have not contacted them", when I've phoned twice, send one email and one letter. I have now set up another dd with the gym to start on 1st June - but we've set it up on my mum's bank account so they can't attempt to take this "arrears". My question is - should I pay them the original £25 admin fee to get them off my back? I was at fault as there weren't sufficient funds, but on the other hand I have never signed a contract or been informed of any admin fee. I am not in arrears at the gym, although Harlands are still trying to take 1 x 19.99 as well as their 3 x 25.00 Any advice of where I legally stand would be much appreciated. They have given me until the 22 May before they pass it to a Debt Recovery company many thanks
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