Jump to content

JazzHands1984

Registered Users

Change your profile picture
  • Posts

    2
  • Joined

  • Last visited

Reputation

1 Neutral
  1. I understand that cheaper policies are there to attract new customers but I am told that the price of your policy os based on risk. Using comparison sites and Hastings Direct's own website has indicated that I have moved to a lower risk area. That shouldn't be anything to do with being a new or existing customer. My new address is consistently coming up at a lower price than my old address with all other details remaining the same. Fair enough charging me an admin fee to change address but how can they justify increasing my premium to move to a lower risk area? At the very least my policy should remain the same. They shouldn't be able to add money to your policy without any real explanation or justification just because you are an existing customer.
  2. Looking for some advice. I've just changed my address with Hastings Direct and, as well as charging me £25 for the pleasure, they have also added an extra £40 onto my car insurance premium. I would be fine with this if I had moved to a higher risk area but I've put my details into comparison websites and the Hastings Direct website using my old and new addresses and I should actually be saving money by moving. In fact their own website has given me a quote that is over £150 cheaper with my new address! I've tried phoning and emailing to get some justification for the extra charge but I keep getting fobbed off with "that's a deal for new customers" or "we're only the broker, we don't make the prices up" or "once charges are put on the account we can't tale them off so there's nothing I can do". I feel that I am being taken advantage of here and I am sick to death of big multi-million pound companies trying to grab every last penny they can. I am absolutely disgusted with Hastings Direct. Can anyone offer some advice or tell me how to get them to listen to what I am saying?!
×
×
  • Create New...