OriginalHarry
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Ideal won't replace /refund me for faulty goods
OriginalHarry replied to OriginalHarry's topic in Online Stores
Having worked for this type of person in the past they won't come by bus they will have a limo with a chauffeur and a QC will arrive in all his /her glory. Ideal world have all their complaints handled by an offshore company - Indian sub-continent or Indonesia but the names they sign. They always open with the statement that after a year you have no rights so I think this is corporate policy rather than low rated lackey. I had to fight a similar battle with them on my mothers' behalf and in the end I did get some compensation but only after emailing the CEO - this time it didn't work so I guess that they've got wise to the fact that most of us can't afford to take them to court incase we lose. -
Hi, I've been in a long running saga with Idealworld over a faulty Xhose. I owned it for 2 years and 2months when it fell apart (the inner expanding sleeve parted from the fixing). There is no one that repairs these hoses I contacted IW and said I want a replacement and they said it's over a year old - bug off! I've tried Resolver to see it that would help (as it did when I used it on NatWest) and we had a dialog over 6 months where they offered me exactly 4/6 of the original price of£56 and then they went silent. A month ago I was told by ConsumerGAA (which is what you get instead of Trading Standards) to write to warn them that I would take them to the small claims court - the deadline has passed and nothing has happened now I either have to back off and right off the money or risk taking them to court and the debts that it could incur Thoughts?
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