No trouble at all! I just remember on occasions that the reply from X4L to other members actually ended their pursuit for the money. But as you have both advised, I will not send a letter to X4L, we'll see how it pans out

Yeah I have been reading other threads, and in some circumstances I see that people receive a reply from the Head Office. I was just wondering whether it would be necessary to soon send another.

So with this letter do you guys think it merits another letter to the Head Office of X4L?

Been informed that we received a letter back home, only for it to be from CRS and not X4L. I'll type up the contents on here: (Balance now 187.49) Dear..... Following our initial letter, we are disappointed that your account with X4L is still in arrears and our fee has not been paid. We would still like to reach an amicable solution to this. However, if you fail to respond to this letter, we will have no option but to commence further action to recover the monies owed. The options available to us are: 1. LEGAL ACTION We believe that you are in breach of a legally binding contract with X4L because you have not paid your membership and our fees. We pay pursue a claim under this contract through the Courts. If we do so the following process would apply: . We will write a formal letter explaining what we are demanding and give you a final opportunity to pay/reply. . If this failed to settle the matter we would issue proceedings against you in the County Court . You could then either A. Make Payment, ending the legal process or B. Dispute some, or all, of the amount owed. . If you dispute the amount owed the Court process will continue, at the end of which the Court would make a decision on our claim. . A strict Court imposed timescale will apply in relation to the Court process. Were we to be successful in our claim, or if you ignore the claim, a County Court Judgement (CCJ) may be registered against you requiring to make payment. You may also be liable for our costs of pursuing legal action and interest on the amount owed. If you then fail to pay the amount covered by the CCJ we would take the next steps required to enforce the judgement. To do this we would have to make an application to Court. 2. OUTSOURCE TO EXTERNAL AGENTS Your account would be passed to another Collection Agency who will take further action to recover the monies owed. You can avoid this happening if within the next 10 days you contact us blah blah. Yours sincerely, Nuria Manson What do you make of this guys?

Brilliant, thanks dx!

Yeah I understand! Since that call, I've been trying to convince my Mum that there is nothing to worry about. I know that there isn't as Harlands are just hot air, but would you guys be able to clarify a few things? I think it would be best to hear it from the horse's mouth: . They are a DCA and not bailiffs . That this 'debt' does not affect my credit or the house's credit . It does not place the house on a blacklist

I've just been told from back home that CRS tried to ring today, despite me telling them twice that I shall only talk via email (even though I won't be doing that anymore). They really love to pester don't they!

Ok great cheers! I'll keep you guys updated when I hear something

No worries slick! I know you have to go through a lot, you guys do a great thing for people on this forum! How long does it take on average to receive a reply from X4L?

As I never mentioned about a monetary offer in the letter. I assume you didn't mean that anyway but I was just curious!

Hey Slick, By an 'offer to the gym,' I assume you just mean that my offer was for Harlands to quit harassing me? And not that of a monetary offer?

Whilst I completely agree that they have lowered the money to try and convince me to pay up, surely I should still just send the email regarding offering 9.99? I know that others on this forum have done this, and then it seems that it puts you in a better situation when contacting X4L. It's unfortunate that a Sunday meant that the payment came out a day later, and is an unfortunate coincidence that I thought it would be the notice payment. I absolutely agree that they are talking a load of nonsense, but I am just thinking of ways that would put me in the best possible position when it comes to contacting X4L.

Hey guys, just a quick update. CRS came back with this email. Regarding what they're now saying, shouldn't it be the right moment now for me to offer the 9.99? And then proceed with another letter to Head Office? (I haven't heard back from them yet) Further to your recent correspondence, your payments were due on the 18th of each month. 18th December 2016 was a Sunday and as such your payment was taken the following day. You have submitted your request on 19th December 2016 and as such you would remain liable for any payment that fell due in the following 30 days. 30 days after 19th December 2016 was 18th January 2017 and so your final payment should have been 18th January 2017. That payment, however, was not paid due to your Direct Debit instruction having been cancelled. We were previously led to believe you had given no notice and so your membership continued. We now concede this was incorrect but it remains the case that you have failed to make payment due under the terms of your agreement. As such you are no longer liable for the sum of £19.98 relating to your February and March 2017 instalments of £9.99 each, which had not become due on the date your notice period expired. You remain liable, however, for £187.49, consisting of your missed January 2017 instalment and charges arising from the recovery of that amount. We may be able to negotiate on this sum, but would require you to contact one of our telephone negotiators on 01444 449 165 in order to do so. Payment can be made by Credit/Debit card by calling us on 01444 449165. Alternatively, cheque/postal orders should be made payable to Credit Resolution Services and sent to CRS, 2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3TW. A payment plan can also be set up if you are unable to settle in full, although we do charge a little extra for this. If you are experiencing financial difficulty, there are organisations who offer free debt advice and assistance such as Step Change (0800 1381111), National Debtline (0808 8084000) and your local Citizen Advice Bureau. Please ensure a payment or response is received within the next 7 days, so we can avoid further action being taken. Yours sincerely, David Castle Collections Department

Ok thanks slick! Letter has been sent, kept the same as what you showed me apart from adding ref. no, address etc. I'll keep you informed when I get a reply

Cheers slick! I am trying to find the Head Office address, is it the same address as the Leeds Gym itself? (1, Kirkstall Industrial Estate, Kirkstall Rd, Leeds LS4 2AZ, UK). Just wanting to make sure as I know that just sending the letter to a gym would get me nowhere! Thanks