I have phoned them and they said it will arrive, then I got an email remainder saying that if I do not send back what they need by 03/03/17 then I would be issued a refund. Would I be able to just re-apply for it again once the refund has been issued? Thank you for a quick reply.

Hello, This is my first time using this forum so be gentle I paid £34 online for my Provisional Licence as I have no current ID that I am able to use. I received an email on 03/02/17 to say that the payment has been successful but in order for the DVLA to complete my application, I have to send them some forms of ID such as Birth Certificate, bank letters etc. My problem is, it has been nearly one month and I have not received the letter/form which they have said I would get to be able to send a passport sized photo of myself and the forms of ID that they have requested. I have been on the GOV website where I initially filled in the Licence form so I didn't have to handwrite the form which I can get from the post office, but I am unable to find an email of any kind that I would be able to email the DVLA and see what has happened to my letter/form which they are suppose to be sending out to me. Could someone please point me in the right direction as I've never had to deal with the DVLA or anything like this before so I'm not certain on what to do, I seem to be going in circles trying to find information. Thank you in advance, Kind regards, Jamie.