Tipsycat
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Bank Fodder Thanks for answering. Yes it really is extraordinary isn't it ...... my husband banks with a different bank and they record items separately despite being paid in as one item, as yes, I feel they were totally unprofessional they way they treated me each time. Very frustrating and time consuming. Thank you for much for your help and for the suggestion of contacting the FOS - that's a great idea and I'll look into that and see what they say. Really appreciate the help.
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That's by the by though and still doesn't answer the question. If only ......... yes, I've asked myself that many times too. I don't know why I didn't keep note either, but too late now. I do however expect to be able to be able to find that information from my bank - after all that's the business they're in ..... to keep records of payments. I'm not a business - my account is private. I don't have an accountant / bookkeeper. Its a private account. My reference to businesses paying cheques in was just a comparison.
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Last year I paid in a handful of cheques as a 'job lot' via the automatic machine - more than once. Some months later I needed to identify a few cheques and noted the ones paid in together didn't have a breakdown on my online statement. I called into my branch and nobody seemed to be able to help and was told Head Office would contact me. They didn't. I called back a few weeks later and again nobody could help - both visits took way over 30 mins. Again I was told Head Office would send me the details I wanted. Again they didn't. That was October. 4 months later (last week) I called in again and was told Barclays don't log cheques individually if paid in together. They couldn't tell me this 4 months ago?? So I've no way at all finding these. Surely businesses don't have this problem when paying in 100's of cheques at one time - do you mean to say Barclays would just stick them all in as one lot and never be able to identify each one? Surely cheques have to be noted with different references, payees etc etc? It all seems so ridiculous for a simple request.
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