Would you think so right! Balls in their court, they've already had my money so i just think it's all added to the comedy factor of the situation now - the DCA clearly think it's urgent.

Thank you for the further replies. I wrote a letter to Firsty Utility which says I've paid you & you're not get another penny from me. Obviously it says more than that but points out that asking a DCA to make contact before they've actually made contact is horrific & threatening behaviour & that I won't have anything to do with them. I got an email from First Utility today acknowledging the complaint - standard auto email & response will be with me in 14 days - cant wait as I suspect the response will be of no use to anyone! I also got home today to a postcard (in an envelope) from the DCA saying that they'd called at my house today for the final time (what ever that means!) I was looking forward to telling someone to I had wondered if the back billing rules would have meant they shouldn't be able to collect for it. Will update when I hear more I definitely won't be chasing them

I will do Ford - wrote letter today to First Utility - they were horrendous to deal with before hence having to get the ombudsmen involved.

Thanks DX, will do

Sure, it's Fidelite credit management. The text says "we are acting on behalf of First Utility and have been instructed by them to assist in collecting the outstanding balance on this account. It is in your interest to contact fidelite credit management immediately upon receipt of this letter to discuss your account. Failure to contact fidelite credit management within 7 days will lead to a personal visit being made by on of our representatives to your home. The purpose of this visit is to offer to assist you in contacting our client to discuss your account." It then gives their contact details and sent help companies like national debt line etc.

Hi, No explanation - the letter just says I have an outstanding amount which they are collecting for. The final amount agreed via the energy ombudsman was final - nothing else could have been due. I find it strange I've had no contact from First Utility about it? Thanks

Hi Looking for some advice please. I was a customer of First Utility they stopped being able to issue me with a bill after almost a year I referred the case to the Energy Ombudsman and the complaint was resolved to my satisfaction. During this time I switched my supply (October 2015), I agreed a final amount with F/Utility of £111.52 & this was paid. Today I received a letter from their credit management company stating that I owe them £112.50. I'm reluctant to respond to the letter to be honest but I don't want the situation to blow up. Surely F/Utility should have made contact with me if I owed them money!? Thank you