Thank you, I have been in touch with Shelter and the legal advice line , and to be honest I feel like I am beating my head against the wall, My insurance company ,I dont have legal advice with them , sorry to sound so negative but I have NEVER encountered anything like this before, and all down to the H A , I have just been looking to get in touch with The Housing Ombudsman, but because we have so little time I dont know if that will be any good for us, ? I rang just now to see if a decision had been made but was told it goes in date order so still cant tell me anything, Their building is such that you can't sit and talk face to face to anyone , it is all done behind the scenes , so frustrating ! I am going to do appeal papers tonight and tomorrow and get it sent in to them , at least it is doing something ,but don't know what will happen if decision not made before Ist July when they said will start proceedings for Court .

Report post #10 Posted 2 hours ago HI, We are in the same postion as you, we had a house fire and was put in hotel for 2 days and now council are saying they stopped our H B , even though we didn't know until rent arrears had built up to £515 , and that was only because we had a phone call form our H A , we never ever received the letter they sent out saying it had been cancelled we go back to our home 3/4 times a week for mail, So now we have been give Notice of Possession and have appealed and been refused, the H A were the ones who cancelled our assured tenancy on the day of the fire, and now they have admitted fault and have changed the date so our temporary address runs straight on including the H B , I have sent them the information as well for the group Entitled to , which you have put on here, Our time is running out we now have 11 days to Appeal to the Independent Tribunal, we dont want to claim U C , as neither of us are very computer savvy , but mainly because this is NOT our mistake, I have all the emails where the H A have admitted their errors and changed the dates , these have all been submitted to the council who pays the H B , but they have still not given us another answer ,even with all the information and emails from me and our H A , Please can anyone advice { did go to C A B } but with respect didn't help that much , The letter we recently had form the council keeps stating they ended our H B due to regulation 79 of the Housing Benefitd Regualtions 2006 ,BUT it was our H A that ended our tenancy on our old property while we stayed in temporary property in same area. We have lost our home in that fire and I think we are now going to lose this one, due to people not doing their job properly. I am 63 and my husband nearly 60 , and we claim ESA , DLA AND CARERS ALLOWANCE and have never been in debt , rent or otherwise, So any advice please x Quote Send Sticky Note

Sorry , will do that now, can I copy and paste it?

HI, We are in the same postion as you, we had a house fire and was put in hotel for 2 days and now council are saying they stopped our H B , even though we didn't know until rent arrears had built up to £515 , and that was only because we had a phone call form our H A , we never ever received the letter they sent out saying it had been cancelled we go back to our home 3/4 times a week for mail, So now we have been give Notice of Possession and have appealed and been refused, the H A were the ones who cancelled our assured tenancy on the day of the fire, and now they have admitted fault and have changed the date so our temporary address runs straight on including the H B , I have sent them the information as well for the group Entitled to , which you have put on here, Our time is running out we now have 11 days to Appeal to the Independent Tribunal, we dont want to claim U C , as neither of us are very computer savvy , but mainly because this is NOT our mistake, I have all the emails where the H A have admitted their errors and changed the dates , these have all been submitted to the council who pays the H B , but they have still not given us another answer ,even with all the information and emails from me and our H A , Please can anyone advice { did go to C A B } but with respect didn't help that much , The letter we recently had form the council keeps stating they ended our H B due to regulation 79 of the Housing Benefitd Regualtions 2006 ,BUT it was our H A that ended our tenancy on our old property while we stayed in temporary property in same area. We have lost our home in that fire and I think we are now going to lose this one, due to people not doing their job properly. I am 63 and my husband nearly 60 , and we claim ESA , DLA AND CARERS ALLOWANCE and have never been in debt , rent or otherwise, So any advice please x

Thanks for that, I was never registered with their top up scheme, and therein how all this debt came about, Can I ask were you with them back in 2010? I have ALWAYS paid up front for my oil, and yes I do belong to one of the clubs, They delivered me 1000 litres at that time at the top price as well, I also argued with them about proof { which there wasn't any} of the bank mandate, wasn't that either ! Also I was told by my neighbour, back then that oil companies used to get you to pay through bank for so many months so they could get an idea of your usage, and so they would be getting paid up front also, So this in itself should have been enough that they knew I hadn't signed up for it.AND NEVER WOULD, as I like to pay as I can afford, and I always { and still do} put my oil and electricity money away every week, then pay my bill and order oil every quarter, I have always done it like this, then I dont get behind or in a muddle.

Still waiting for balance !!!

I have always been the sort of person to accept the fact that anyone official must be right and have always done and paid what I should, no questions asked , so when this happened back in 2011 I JUST THOUGH ,PAY UP AND SHUT UP, even though I knew the whole thing was wrong, so I plodded on and paid ,until now when I have realised that I have been , and still are being screwed over, I owe money to a person who has been helping me pay this debt, some-one who has not much money , but wanted to and has helped me, just for some greedy bastard to sit there rubbing their hands, I now see, { and probably a lot wont agree with me} that we can't trust everyone just because of who they are, I put my trust in some-one a few weeks ago ,who I paid to help me,silly me, but that's another story, x

Well I do have my fingers in other pies at the moment ,so just waiting on some emails and papers to come through, so here's hoping all my weeks of research , and advise from you guys will have paid off, thanks to all of you , will let you know x

Still waiting for them to send me balance, saying can't find case number.

Yes but they said one payment was missing{ which I sent proof of in a bank statement } and another payment went to them on the 21st this month, and because I am mot too sure of how they work the interest out ,this is why I am asking for the up to date balance, . It should now be £ 122.03 + interest?

Thanks. I will do that, as surely some-one must have the paper work from the court where the set aside was done, and it isn't me ! I asked 3 days ago for balance to pay off and got an email just now saying they cant find the case number ???

I sthere anyone apart form HCEO that I can ask for paper work from that , can I ask the solicitor as they are still going, as I said I did speak to a person who is in charge of the oil firm which is now selling under a different name, but who does know about the case, I was talking to claimant and it was then that the amount was sorted and then as soon as we came out of court he buggered off, and then that was it and the HCEO were on my case !

Sorry,Ploddertom, I keep getting all my papers out and going through them bit by bit, and haven't got to any of them yet., b) evidend) evidence that the fee due and any disbursements for the enforcement stage, first enforcement stage, or first and second enforcement stage, as appropriate, are not recoverable under regulation 12 of the Fees Regulations; orce that the fees or disbursements in dispute were not applicable, as the debt had been settled before the stage where it would have been necessary to incur those fees or expenses; 1) This rule applies to an application by an enforcement agent for exceptional disbursements under regulation 10 of the Fees Regulations. (2) The application must be accompanied by— (a) evidence of the creditor’s consent to the application; and (b) evidence that the disbursements to which the application relate are necessary for effective enforcement of the sum to be recovered, having regard to all the circumstances including— (i) the amount of the sum to be recovered; and (ii) the nature and value of the goods which have been taken into control, or which it is sought to take into control. (3) Where the application is made before the goods are taken into control, it may be made without notice. Back to top //www.hceoa.org.uk/images/content/documents/the-high-court-enforcement-officers-regulations-2004/the-high-court-enforcement-officers-regulations-2004. These are the regulations that the HCEO keep quoting me in anyway I keep asking about the fees, so I cant see where the problem is, as there is nothing clearer than the fees inside this book, I hope you can see it,

They said they would sort out a court case for me, and prove that the HCEO who came did NOT have a certificate, which did make me think, because it stated on paperwork that he visited on behalf of another HCEO ? No , help forthcoming after emails etc . Forgot to say, that HCEO said that they share the monies with creditor 50/50 , dont know if that helps or not,

Should all be in one, as my daughter done it for me, There are 12 pages in the document ,and the set aside is on one of them as far as I know, getting a bit sick of all this now, but not going to give up ! Mind you, most of you probably are by now as well.