Im having the same problem too. I purchased my sofa from sofology in 2014, this cost me almost £4000 and I paid for it on finance for 4 years, I also took out the insurance & bought the cleaning kit and followed the care instructions. Within a year of owning this sofa I noticed one of the chairs on my corner sofa, the leather was peeling. I rang them and was told to fill in an online form and submit photos to them. I done this and then received a call to say I had to pay £47 for a technician to call out and have a look. The technician came and repaired it and told me to my face that there was a fault in the leather. 1 year and a bit later the other chairs (the other 3 on my corner and separate chair) are going the same way. I called into a store and was told to ring customer services & that there was a known fault in the "liqourice" leather sofas. I rang customer services who then escalated this to the technician team. They then asked me to email some photos over, a week passed and I had no reply to my email or a phone call. I then rang them up to be deeply offended by their attitude, I was told that the technician who came to my house put this down to "poor maintenance" !! I take very good care of my sofa and I'm very house proud. I asked to speak to someone else and was told I would receive a call in 2 days time by the manager to discuss this further. I have just received the call and offered a solution, I pay almost £400 to purchase new leather and they will pay the technician to repair this. I was told again that this is down to my poor maintenance, that this is wear & tear, my sofa is now out of warranty (I was never told about this) and that I have had my sofa for sometime now (I've had it 2 year and paying for it over 4 year so would expect it to last longer). I told them I am not paying for the leather replacement and I am now waiting for another phonecall as this has been escalated again. Could you please advise me on what I should do next ? Thank you