Hi, I received a letter in September 2016 stating that an insurance claim had been made against my car licence plate in an area in the North West I have never been to. Contacted my insurers who asked me to fill in some forms they were sending out and could I make my car available for inspection, both of which I did. My car insurance was due for renewal 23 January 2017, earlier in this month, I received a quote of £1178 for this year's insurance, three times the previous years quote!!! I rang my insurers who told me they would contact me to check if I still wanted to go ahead with the renewal quote and there was nothing they can do until this false claim is settled, this never happened and the funds were taken from my bank without further notice. I have made numerous phone calls only to be told that renewals dept can deal with my renewal complaint but I must contact separately their claims dept for information or updates on what is happening! I was told that I am 'innocent until proven guilty' by a call handler and I have been told on several occasions that I will get called back, but have not received anything back to help resolve this matter, I desperately need my money back as am struggling financially but my insurers say there is no timescale for getting this matter ended. Please help, it seems like this is going to cost me money I can ill afford to lose through someone implicating me in something I know nothing of or can do nothing about, I have asked my insurers to give me the third party insurer's details allowing me to help myself, they say they can't under data protection rules but this is a joke as my personal mobile number, I believe was passed to the third party insurer's without my consent, but am having difficulty from my insurers getting an answer to my question as to how the third party insurer's gained my personal information. NIGHTMARE!!!!!!