Hi, I have been in touch with Arnold Clark. Loan one was for car one and when I went back, they said it was a personal loan. They said a settlement figure for car 2 was got and that is where the negative equity came from. They did say I perhaps not got told about it all. They advised me to sell the car and try and pay off the loan quicker. I still need the details of loan one.

I remember I went back in the December, stated my issues. They said they could sort things out. I picked out a cheaper car and we went back to computer. He said they had agreed settlement fee and my price of monthly payments s was down. What is vs or vt? I will get all details tomorrow

I don't have any of that information to hand. I think I was given £800 for the 206 - this was to bring the original monthly repayments down. I think total repayment now is about 7k.

Good evening, I bought a car (Car A) from Stetford Arnold Clarke, July 2014. I made a Payment for Car A against personal hitachi loan - £500 in cash and a Peugeot 206 trade in which was in good shape and just through MOT. The original sale was dealt with by a relatively new member of staff who really pushed the sale of an audi A3 as she drove one. What was alarming to me at this time was that the sales woman said the deposit had to be processed before the car would be dispatched from Glasgow branch. Payments started coming out monthly from August 2014. In September, the colouring of the car started to fade and I went back to Arnold Clarke to complain about this. I was told that a respray was out of the question but that they would buff. I then went back to AC in December to ask about my options with the car. The reasons about asking for this was due to my working commitments and imminent changes to my working life. Arnold Clark said this downgrade would take my monthly payments down if I handed the Audi back and opted for a cheaper car. There was also an expectation of a cash payment at this stage but I'm not really sure why this was, so I give over another £100. He then said, I'm going to ring up the people from Hitatchi and they agreed to 'take it back, no problem'. As a person who doesn't work in this industry, I was assured that this was the 'end' of the original loan associated with the Audi and he assured me this was the case. Following this, he then signed me up to the new loan (Car B) but at no point did he make it explicit that the new loan was being added on top of the existing one. This really didn't make sense to me and why would it? The very reason I was back in AC was to change my car option and the associated loan repayments, when in actual fact, I ended up paying for the total of two. I visited another few times were I mentioned to the sales staff that I would be more than happy to take any 'banger' they had on the yard. Surprisingly, this was not taken up as a viable option which was confusing to me as the staff were fully aware that I wanted to downgrade. I have rang Hitachi finance (who the money is owed too) who sympathised with my situation, several times, to see what I could do. The first phone call was from me to query why the repayment total was so much; totally opposite to the reason for downgrading. I now roughly have to pay back £10, 000, and I have paid about £4, 000 – the car in worth about £1200. I have rung Arnold clark several times and left all my details, but they have never rang me back. I also have sent them emails and they have not replied. So I am looking for advice – has Arnold clark done anything wrong? Have I any way of negotiating this ‘loan’? I have a lot of paying back to do and it feels like I have been ripped off. I would be happy enough with maybe having a big loan to pay back if it was going towards a very good car, but the car probably needs changing in the next 6 months. Any advice on this matter would be greatly appreciated. From reading through the comments, it seems that many people feel misled. Summary: I took out an audi a3 and put down a puegeot 206 and £500 deposit. After a few months I wanted to downgrade as repayments were too much. Arnold clark took the car back and settled the figure. I took out a new car on a more affordable monthly repayment. They didn’t tell me though that the new finance deal was added onto the first one. Now I have £10, 000 to repay for a car worth £1200. Is there anything I can do? The questions I have are: 1 – has Arnold clark done anything wrong 2 – Have I any way of negotiating this ‘loan’ 3 – is my issue with Arnold clark or hitachi? 4 – What should I do next?