Now you all see that a dispute raise since November last year with royal mail is still on going. Thats the royal mail tactics to delay in the hope of frustrating you into giving up!

Thanks for your response. I bought the item from a trader on Ebay and i paid through pay pal. Pay pal have claimed that the trader has his tracking detail which shows the item was delivered. I do believe the trader. The problem is with Royal Mail and their arrogance towards their customers.

This problem with the Royal Mail has been going on since October last year. I ordered a TV digital receiver from on-line and I received notifications 2 days later that it had been delivered to my address. Got home there was no parcel i contacted the delivery office and they said i should contact Royal mail Customer service. To cut a long story short, all these attempts failed. i was now forced to go through their complaints process which ended up with the Postal Redress Service (POSTRS) claiming i do not have a claim. what bothers me is that the postman changed his story 3 times. Firstly he claimed he posted the parcel to the address, secondly, he gave it to someone at the address and thirdly, he claimed to have posted the parcel through my letter box which i disputed because it was too large to go through the latter box. Despite these evidences of gross negligence on the part of royal mail. they continue to quote an immunity clause Act of 2000, which in effect absorbs them of any responsibility. The sender of this parcel has got all the proof of postage and delivery, so i am left hanging in the balance and out of pocket. I can only describe the royal mails attitude towards this matter as appalling and disgraceful. They just behave as a law onto themselves and believe they are too big an organization to be taken on by an individual. I am beginning to suspect a case of theft by the postman, because when i confronted my regular postman about the item, he said he was actually on holiday that week in question. The Royal Mail used an agency staff who stole my parcel and updated his system to make it appear as if he had actually delivered it. Please any advice on the next step. Thanks