Jump to content

mycoolrose

Registered Users

Change your profile picture
  • Posts

    2
  • Joined

  • Last visited

Reputation

1 Neutral
  1. Don't use Service4Service and save yourself a lot of money and hassle! I made an online search back at the end of October to find garage able to carry out a service on my Chrysler Grand Voyager which I had just purchased and Service 4 Service came up. I spoke to them and was assured that they could carry out a full service and mot as required. I needed this as I am going to Italy next week on the 13th December. Booking in at the end of October I thought this gave me plenty of leeway. Service4Service then advised me that I needed brake pads all round, some suspension works and a new brake pipe and the total bill came to some £1250. I paid and they returned the car however when I went to use the car later the automatic gearbox had gone into limp mode. In this mode only 2nd gear, neutral and reverse is available, I informed them of this and also the fact that the new brake pipe they had fitted was leaking and they came and collected the vehicle. After a few days they told me that gearbox solenoid pack was faulty and advised me that the repair costs would come to £1450. I was concerned at the added cost of this but because I needed the car which was booked on ferries and due to go down to Italy, actually across to Sardinia and time was running out I asked them to go ahead. I was told that the part had to be ordered in and would be about five days to supply. Then I got an email asking me to pay £700 up front, having just paid them £1250 for the service I did not understand this request and so I phoned them up to discuss it, It took a number of phone calls about 3 days before anyone came back to me and they advised me that the solenoid pack may not cure the gearbox problem. I asked to speak to a manager and also requested a breakdown of costs and precisely what the fault code/s showing on the diagnostic systems were. Another few days went by, and i am now into the second week before someone came back to me. I asked them how the job was progressing as I was quickly running out of time and what was the fault code? I was told that there was no code just a gearbox error. Again I was told that the solenoid pack may not be the only fault and that its replacement would not necessarily cure the problem. I had told then earlier that the gearbox worked very well in "limp" mode and that it was unlikely to be the actual problem more likely the solenoid pack they had diagnosed or even more likely an electrical fault, after all it only failed after they had worked on the vehicle. I then asked how soon was the work going to be carried out and then was informed that after getting the go ahead nearly three weeks ago now they had not even ordered the part. They were obviously worried that this part and the £1450 plus vat bill was not going to cure my car and expressing my severe dissatisfaction [no swearing] they offered to return it back to me I gladly accepted this and I ordered the spare part at a cost of £200 from an importer up north. It arrived in the post next day and I spent a couple of days both online and under the bonnet and replaced it myself. Guess what it did NOT cure the fault. Again I went back online and this time I bought a diagnostic computer. This told me that there was a fault code, P0888 and that this was a possible relay error, Looking through the various Chrysler information sites I was able to identify the relay and swapping it with an adjacent same type relay I tested the vehicle, Hooray it actually cured the problem and I now have a working car. I am a freelance Air conditioning engineer and had needed a vehicle during the time i was without mine and i spent over £660 pounds in car hire costs, £200 on an unnecessary solenoid pack, a further £160pounds on diagnostic equipment and many days worrying about how I was going to get my car onto the booked ferries down to Italy. I was a better car mechanic than Service4Service, do yourself a favour and avoid them like the plague, they lie, do not know what they are doing and could cost you a lot of money, better to go to the slightly more expensive Dealers who at least will know their own vehicles. Do not use Service4Service they are rubbish! I could tell you a lot more about the terrible waste of time and money but I think you probably get the gist of it.
  2. Don't use Service4Service and save yourself a lot of money and hassle! I made an online search back at the end of October to find garage able to carry out a service on my Chrysler Grand Voyager which I had just purchased and Service 4 Service came up. I spoke to them and was assured that they could carry out a full service and mot as required. I needed this as I am going to Italy next week on the 13th December. Booking in at the end of October I thought this gave me plenty of leeway. Service4Service then advised me that I needed brake pads all round, some suspension works and a new brake pipe and the total bill came to some £1250. I paid and they returned the car however when I went to use the car later the automatic gearbox had gone into limp mode. In this mode only 2nd gear, neutral and reverse is available, I informed them of this and also the fact that the new brake pipe they had fitted was leaking and they came and collected the vehicle. After a few days they told me that gearbox solenoid pack was faulty and advised me that the repair costs would come to £1450. I was concerned at the added cost of this but because I needed the car which was booked on ferries and due to go down to Italy, actually across to Sardinia and time was running out I asked them to go ahead. I was told that the part had to be ordered in and would be about five days to supply. Then I got an email asking me to pay £700 up front, having just paid them £1250 for the service I did not understand this request and so I phoned them up to discuss it, It took a number of phone calls about 3 days before anyone came back to me and they advised me that the solenoid pack may not cure the gearbox problem. I asked to speak to a manager and also requested a breakdown of costs and precisely what the fault code/s showing on the diagnostic systems were. Another few days went by, and i am now into the second week before someone came back to me. I asked them how the job was progressing as I was quickly running out of time and what was the fault code? I was told that there was no code just a gearbox error. Again I was told that the solenoid pack may not be the only fault and that its replacement would not necessarily cure the problem. I had told then earlier that the gearbox worked very well in "limp" mode and that it was unlikely to be the actual problem more likely the solenoid pack they had diagnosed or even more likely an electrical fault, after all it only failed after they had worked on the vehicle. I then asked how soon was the work going to be carried out and then was informed that after getting the go ahead nearly three weeks ago now they had not even ordered the part. They were obviously worried that this part and the £1450 plus vat bill was not going to cure my car and expressing my severe dissatisfaction [no swearing] they offered to return it back to me I gladly accepted this and I ordered the spare part at a cost of £200 from an importer up north. It arrived in the post next day and I spent a couple of days both online and under the bonnet and replaced it myself. Guess what it did NOT cure the fault. Again I went back online and this time I bought a diagnostic computer. This told me that there was a fault code, P0888 and that this was a possible relay error, Looking through the various Chrysler information sites I was able to identify the relay and swapping it with an adjacent same type relay I tested the vehicle, Hooray it actually cured the problem and I now have a working car. I am a freelance Air conditioning engineer and had needed a vehicle during the time i was without mine and i spent over £660 pounds in car hire costs, £200 on an unnecessary solenoid pack, a further £160pounds on diagnostic equipment and many days worrying about how I was going to get my car onto the booked ferries down to Italy. I was a better car mechanic than Service4Service, do yourself a favour and avoid them like the plague, they lie, do not know what they are doing and could cost you a lot of money, better to go to the slightly more expensive Dealers who at least will know their own vehicles. Do not use Service4Service they are rubbish! I could tell you a lot more about the terrible waste of time and money but I think you probably get the gist of it.
×
×
  • Create New...