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Redninja75

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  1. Its actually Real Leather... What type I am not so sure.. Either way its of very poor quality for this to happen.. I have had a call from Sofology this afternoon.. Initially they invited me to select a replacement in store, however I explained a number of factors why we wish not to do this.. Our Confidence with Sofology is shot pieces and their is no other leather couches they have on offer that match the dimensions we require.. These Couches where perfect for what we needed for our living room.. Given the history surrounding the purchase, they are offering a full refund at our request.. The Couches get collected on Monday... Credit where credit is due.. if they do keep to their word, their customer service has not been too shabby (when they do get in touch) Result..
  2. Makes me want to almost cry every time I look at these pictures.. Finally.. 2 Seater Seating Area Right (Panel Replaced 6 Months ago) Left
  3. I will add pictures of the damage later this evening. You will then see my cause for concern..
  4. Bought 2 and 3 seater leather Couches after extensive help and guidance from their salespeople in the Chester Store earlier this year.. Both Arrived scuffed on the backside of the couches seams, with the leather of the cushion on the right hand side of the 2 seater snagged and the finishing of some of the stitching on both being really poor.. After an unacceptable repair attempt to the snagging, to their credit after an 8 - 10 week wait Sofology replaced the right hand side panel of the 2 seater. With the prior visit the engineer also repaired the scuffs and stitching on both couches.. Not bad service I thought overall, but it should never of happend.. Poor handling of goods led to the issue. However 9 months in... and around the seams of the seat cushions on the 3 seater couch the top layer of the Leather is now peeling away. Not wear and tear and cannot be the case for a couch that is only 9 months old. After failing to respond to my emails regarding this issue I eventually get a response after venting my frustrations on Social media nearly two weeks after the initial complaint being made. After lengthy discussions, again to their credit they have said they will replace all three sections of the 3 seater couch. However after taking additional photos at their request, such as the batch ID label, I went as you would to double check the 2 seater for any issues or defects which may I add has rarely been sat on. Unfortunately to my dismay this too is showing signs of the same issue.. Even the section they already replaced just over 6 months ago is starting to peal on the seating cushion around the seams. Understanderbly I now have no confidence of them being able to repair this issue properly for the long term, given it is happening to a section they already replaced. It is clearly poor quality and a Manufacturer defect with the product. I have a car with leather Seats that have done 170,000 miles people sitting on them that look as new still..? So with all this mind I am in the process of trying to obtain a full refund, as after doing even more research this is a common issue with this company over the years and I have no confidence that this will be entirely resolved to an acceptable manne for the long term.. I Wish to use SOGA here, I know my Consumer rights, Good not matching description not of Satisfactory quality and not fit for purpose. I do not wish to go through their jargon ombudsman (not legally binding) and prepared to go to court if I need too I think I have a very winnable case.. Advice would be useful, what should I do next? I was going to lodge a full complaint to their complaint department and CEO.. The only outcome I am prepared to accept is a full refund..
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