Yes, I've tried that and also completely resetting the hub. It doesn't make any sense to me as the other night it was fine at 7:30 then just after 8 it had dropped to 3mgb and stayed that way until midnight when I went to bed. I'll let you know what happens tomorrow with the Engineer.

Hello all, I am using BTHH5 and every night my broadband is dropping from 35MGB to 3-4MGB after 7pm. I am having a nightmare with BT understanding what I am trying to tell them and have an Engineer coming out tomorrow morning to look at the fault. The problem is, the broadband will be fine when they come out to look at it. Does anyone have any idea how to fix this? Ryan