Surely it'd be a breach of Data protection to update a public forum with actions taken? I know I wouldn't want my own account details being publicised. As mentioned, my own account was dealt with over Twitter, but direct message rather than public. I'd have thought the same process would have had to happen over here?

I have to say that I've spoken to Vodafone customer support on Twitter and they've been more than helpful. They do want to help customers out (believe me, they've helped me to the extreme) - You just have to give them the opportunity to. @Bankfodder - To say they aren't interested isn't fair I don't think. If I was Vodafone, I wouldn't pay to offer support on a site that isn't theirs either, when there are so many other free areas available. To ask them to pay a fee and restrict them from posting on your page shows that you aren't interested in getting customer issues resolved either