I joined Vodaphone taking a phone for myself and one for my wife. We both got the free spotify on a 24 month contract. My wife has been charged £9.99 for spotify every month since March 2015 despite this being a included free option. Basically Vodaphone shop where I got the phone investgated and advised that when the data inputter put the contract on their main system they did not tick the box for free spotify! They would arrange for a refund to be automatically made each month. The first month this worked, then it did not again. I complained around 6 months later when I noticed the bill was for the incorrect amount (could finally check online after several months, assumed my wife has been sending pics home to her parents who live in Europe, hence the higher bill). Vodaphone sent a new link, we reloaded spotify, and they said they would refund the monies taken. A few months later, I checked the bills again, same problem, charged £9.99 each month for wife's spotify. Vodaphone said we must have done something wrong on our side. I did not think so but we went through the process again, but this time I went to the Vodaphone shop where the person set it all up on my wifes phone for us, to ensure no mistakes. Problem persisted... went through the same rigmarole again in April this year, 3rd attempt. Vodaphone assured us the monies would be refunded, the problem would be fixed. Also for all of my trouble, they would give me one month for free. Nothing changed, still same problem ,still same overbilling for spotify, £9.99 each month. I cancelled my direct debit, so currently owe Vodaphone for the June payment 4 days overdue now) . I spoke to them today, went through the long winded process, got bumped up to a higher complaint handler level, same promises etc. Here we are 15 months later, same problem. I have been overbilled £119.96, I asked Vodaphone to return the money, they said they would, less the outstanding bill. I suggested actually they have owed my that money cumulatively ocer the last 15 months, and i owed them money only for the last few days, so send me my full overcharge back, and I will pay the bill immediately. They said they couldnt do that, I suggested they could do that, but simply wouldnt. I told them I wished to cancel the contract as I have been complaining about the same problem for 15 months and they have not fixed it...for over a YEAR!! I was told there would be a penalty payment for cancelling my contract early (it expires March 2017) . I suggested by failing to fix the problem for 15 months, overcharging me each an every month, that they are in breach of contract, so they cannot charge me early cancellation penalty as there is no contract! UI am awaiting a call back from Vodaphone to resolve this, but I do not hold out any hope of the slightest satisfaction, they are a resolution avoidance machine, who design the whole procedure based on the fact people will just give up. I am very happy to go to small claims court or county court. I have no issue with them trashing my credit rating as I do not need any credit. I have been fortunate/lucky/successful in life so have no mortgage or need for one, plenty of savings to last me and mine, and happy to spend a few thousand pounds on a lawyer to take Vodaphone to court on a matter of principle, the principle being this company is acting as a bully and the customer service is stunningly bad. Just a review on google shows an incredible number of complaints over so many years it is mind boggling I would appreciate any feedback from people who hve had the same problem, I have seen the Vodaphone/Spotify/Overbilling issue via google with hundreds of people, so any current people having the same issue let me know Thank you