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ussy93

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  1. Got a response but still not got my money back into my balance, i have raised a FOS case, many thanks
  2. Hi all. Quick update got a letter saying the case will be dealt and a final response will be given by 11th of November but got no response. I rang Ashok's office on the 13th only only to be told more time was required, i then got a phone call on the 18th as they were confused which address i lived at. (i provided details of my home address and my parents as i thought it may help the investigation), only to be told that they thought i was living at my parent home, I am dyslexic and sometimes i do say the wrong things, surely this should not delay the investigation by almost 3 weeks. I have been very patient with them and feel like they are making excuses. Today i was promised a final outcome by the 27th of this month but i am expecting a further delay. Is there anything else i can do to speed up the investigation? many thanks
  3. Hi, Unfortunately i have cut threw the chip as well, i did get a call from someone working on behalf of Ashok on Tuesday who said would look into the matter for me but nothing resolved yet. I am just in the process of sending in my second declaration form which allows police investigation and to look threw my internet history via ISP. Will also be sending in pictures of passports and bank statements of everyone in the household. many thanks for your reply
  4. I was told to cut the old card immediately which i did, but have kept the pieces I have had no refund yet, so i assume they think the chip and pin issue was my fault. On the FCA website i have found some information into my issue "Your bank can only refuse a refund for an unauthorised payment if: it can prove you authorised the transaction – though your bank cannot simply say that use of your password, card and PIN conclusively proves you authorised a payment" Will see what happens, thanks for your advice
  5. Got are response from Ashok today who will contact me in 2 working days thanks
  6. Just received a call, did mention this but he is saying that the card was original and not a clone. Lying to me ?? Will keep updating Thank you
  7. Thanks for the reply, I have not had no refund yet, it's been 17 days since the incident. Please could I have the contact would much appreciate it Thanks
  8. Hi, I was a victim of credit card fraud and reported it to barclays who closed the account and sent me a new card. Amount just over £2500 with over 8 transactions. When looking at my statement (once the funds were processed) it says the card was used in another country and the chip and pin was used. I was sent a deceleration form to fill in and send back which i have but now i got a call to fill in another form which allows police to investigate which i am fine with, i was also told to send in passport details etc. my question is how did they manage to use my card and and get hold of my pin, barclays say the original card was used but i had it on me on the day of the transaction and have never let any one us it. when talking to them on the phone i felt like they were blaming me and putting me on the spot. They also stated that the original card was used. What will happen now? will i get my money back? as i have car insurance due soon. i have read some horror storys online thanks in advance (sorry if in the wrong section)
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