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Aardman

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  1. It should be noted that to date (3rd Sept 2015) I have not received any personal response from Kwick Fit since I sent this to them on 28/8/15 via their online coolants form. Dear Sir, Complaint regarding Kwick Fit at Sunderland Road, Gateshead During a recent MOT of my car at this garage on 2/6/2015 it failed due to supposedly faulty wiper blades. These were replaced in order to pass the MOT. I was curious of this failure as I had run my finger along the blades beforehand and did not feel any damage on the rubber nor was there any obstruction on the windscreen. I asked for them back as I wanted to see the reason for failure. When these were returned to me the blade had been physically torn from the wiper. It was not in this condition when I took it in to the garage. I however reluctantly took this as damage caused through removal of the blade from the wiper arm. Within two days of the MOT I noticed a crack which travelled from the bottom of the windscreen up to the wiper blade and followed the length of the blade. Although there was no chip, I have since been told by another independent garage that the crack is a direct cause of the wiper arm (without wiper blade fitted) being released under tension and hitting the windscreen with force. A little over a month later 25/7/2015 I returned my car to the same Kwick Fit garage to have a puncture repaired. During the tyre repair I was informed by the manager that the brakes were nearly worn out and the rear break calliper was seizing. The manager also told me the car needed a new brake disk due to ‘heat damage’ although I could not see any signs of bluing or warping due to heat when I inspected it. I opted to have the work done at a later date when the pads were actually wearing out The next day there was a constant grinding noise from the offending wheel. I contacted Kwick Fit to instruct them to replace the Pads and Calliper. At which the manager refused my instruction insisting that both rear brake disks were replaced as well at an additional £127.00 My experience from the MOT made me take the car to a non Kwick Fit garage for second opinion. The other garage engineer informed me that the pads had indeed worn out and were now metal against metal; in addition the garage told me he had to ‘chisel’ the pads out as the calliper was seized solid and had been so for some time. He didn’t mention heat damage, nor could I see any bluing on brake disk indicative of heat damage as Kwick Fit had stated. The reasons for my complaint are: Kwick Fit had not identified the worn brakes in the MOT, or a binding brake calliper during the MOT. Although the failure occurred a month following the MOT, the condition of the breaks should have been easily observed by a competent mechanic and, in my opinion the vehicle left the MOT in a dangerous condition. I am very suspicious of the fact that the pads failed the next day. This is very co-incidental. I am also aggrieved that a crack on the windscreen appeared directly after work carried out by Kwick Fit and is suggestive of heavy handedness - resulting in a costly replacement of the screen and potential insurance claim against Kwick Fit. Before I discredit Kwick Kit I will give you the opportunity to rectify the faults which have appeared on my car whilst in the care of your employees especially to the windscreen which is non repairable. I can of course have an independent engineer confirm the cause of damage to the windscreen if required. Regards (Name withheld from forum)
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