I do not need them to quak in their boots. I simply need them to comply with the Law and do the job properly. If they do not contact back and do not arrange to repeat the job, this time properly, I will seek enforcement of the Law through the Courts. It is that simple. Whether they quak in their boots or not, I really do not give a toss about that. Companies in the UK take customers for granted all the time. Enough is enough! Hi, The letter is a bit longer because I wanted to quote the relevant legislation. I hope they realise that they are liable. I thought 7 days was enough... It doesn't matter, by the time the Court paper work goes into processing, it will be more than 14 days. My understanding is that the claim will have to be filed through Small Claims Track, and if the company does not comply with the Specific Performance Order, I would have to return to the Court and enter a request for the Court to enforce the Order. Cheers

I just emailed them in no uncertain terms: From: xxx Sent: 12 May 2016 18:27 To: xxx Subject: FORMAL COMPLAINT - JOB 1851357 Hi, Further to my earlier communications over the phone with your company today, additionally to another phone call a few days ago, to which I received no reply, I write to protest about the appalling manner in which I have been treated, which was in breach of my rights under provision of the Consumer Goods & Services Act 1974; and now is in breach of my rights under provision of the CONSUMER RIGHTS ACT 2015. In view of the fact that I contracted your services to come to the property and clear the drains, but your engineer did not clear the drains satisfactorily, leaving TWO of the four drain holes unchecked and untouched [and therefore blocked as they were before], your company is in breach of the said Act, including but not limited to Chapter IV – Section 49. I am therefore writing to demand satisfaction of my Right of Repeat Performance Free of Charge, under provision of the said Act, including but not limited to Chapter IV Section 55 and any other subsequent provisions of the same Act. I should remind you that under The Consumer Rights Act 2015, Chapter 4 – Section 57, your liabilities cannot be excluded or restricted by any terms of your contract for provision of services and therefore my Rights do stand valid! Please note that if satisfaction as demanded herein is not forthcoming within SEVEN DAYS of this email, I will take legal action under provision of the said Act – Chapter 4 in all of its relevant provisions, including but not limited to Sections 54, 55, 56 and 58. Please ring the property to arrange a repeat of the service, to the extent which was required and contracted at the beginning, to clear ALL external drains and ensure rain and drain water flows freely through, WITHIN 7 DAYS OF THE DATE ON THIS EMAIL. Failure to do so will prompt me to take legal action without any further notice. Regards

The ABLE GROUP provide property maintenance services, ie glaziers, locksmiths, plumbers, electricians, drainage, gas, heating, pest control, etc. Please note however: If you need any such services, I suggest you look elsewhere. I have had the most horrendous experience with them and I hope my post helps others avoid going through the same horror story. Booked them to clear my house external drains, was quoted £114 to have them 4 drains unblocked. On the 7th of April, their Eng. came out, informed that the drains were now in good working order. My other half took his word for it and why not... They are supposed to be the specialists. After weeks of rain, I took time during last sunny weekend to clear the garden in prep. for the Summer and noticed that two drains had not been touched at all and were still blocked. Called their Customer Service, a few days ago, no reply. Called today and they refuse point blank to rectify the issue unless I pay again £114.00. What an outrage this company is really. I am absolutely furious with this disgusting bunch of dodgy people, taking the mickey. My advice to anyone is very simple: Learn from my experience and definitely engage an alternative company.

I have had no claims for a whole 10 years and I do not have any claims filed with Kwik Fit. Presumably they feel they have the right to claim from me the outstanding balance of the rest of the Policy right up to its renewal date. I did not have breakdown insurance or third party additions to the Policy. It is ridiculous that Insurance companies are allowed to impose just Direct Debits as their one and only payment method, and then allowed to cancel policies under circumstances like mine and even allowed to claim the rest of the policy term, even though they cancelled it. The rules rig the system in order to transfer as much capital from the consumer to them as possible. Fact! In the UK, the constant rip-off of consumers is a reality and neither governments, parliament MP's, or regulation bodies do anything to change it. It is our fault! We allow this to happen by sitting around without pushing them to the wall. I am FUMING!

I looked around and it looks like Kwik Fit is very "kwik" to cancel unilaterally car policies. Obviously they must be making a good profit out of that, right? It happened to me too. I get paid weekly, and Direct Debits which are imposed as the only payment method by most insurers, are maybe good for monthly salaries, but matching a date of the month to a day of the week when I get paid weekly, is a total nightmare. So, after a text message telling me of the usual 7 day notice and asking to get in touch, I sent Kwik Fit an email via their website for customers, on Tuesday 16th of June that due to payment mismatch date, the instalment would be paid on the Friday of that same week, 19th of June. That's just 3 days away! I always get paid weekly on Friday. Kwik Fit did not bother to get in touch, but I did not expect them to get in touch because they never do. This kind of date mismatch happened on two previous occasions with Kwik Fit and it was not a problem. Anyway, on Friday 19th of June I called Kwik Fit, as promised in my email to them 3 days earlier, to pay the insurance instalment. The Customer Rep was not able to process the payment and had to investigate. I was put on hold. He then returned to the call to tell me that the policy had been cancelled. I called them again an hour later and was put through another Customer Rep and had a massive discussion about this. He did not reinstate the policy. A few days later I got a demand for £430! Now, the matter has already been passed on to the Financial Services Ombudsman. Basically, I really do not care about what the rules say! Whatever they say, it is clearly unfair to the Consumer and the rules are far too easy for the companies. It is clear they hammer the consumers left, right and centre! I actually suspect Kwik Fit did not respond to my email on purpose, then let the policy cancel in order to then claim an outstanding balance. Good strategy for Kwik Fit, maybe. But as far as I am concerned, I will not pay this. I understand that if I did not bother to contact them, then they would have a good reason to act like that. But I DID contact them and promised to settle the instalment on Friday, just 3 days away. And I fulfilled my promise to pay because I DID call them to pay the instalment on that Friday! I just find Kwik Fit utterly despicable to do this. I find those in charge of regulations also at fault for not changing rules which run against the consumers all the time. :mad2: