I already asked for the refund stating within 14 days when I wrote and rejected the car, the only response was the 'legal team' response - the e-mail received along with the one sent is pasted in below. The letter I sent with the e-mail is pretty much a diary of the problems and correspondence, it also rejects the vehicle. Hello Mr ........, Thank-you for your e-mail. I have forwarded it on to our legal team. Regards, Brian Coleman Further to my e-mail of 21st February to which I have received no response; I attach a letter formally rejecting the vehicle LR61 HFZ due to the fault reported to you shortly after purchase. You have left me with no option but to reject the vehicle under Section 14 of the Sale of Goods Act 1979 which requires dealers to supply goods of satisfactory quality; following your lack of response regarding your failed repair of the vehicle using second hand parts from a breakers yard. I have allowed 11 days for a response from V12 but now need to move forward as it is now over 7 weeks since I purchased the vehicle and 6 weeks since the fault was first reported. I have been advised that you have three options under the sale of goods act, 1 - Full refund, 2 - Partial refund to have the vehicle repaired myself, 3 - You can arrange to have the vehicle repaired. I complied with the requirements of your terms of sale and reported the problem to ACR and V12, then returned the vehicle to your repairer ACR all at my own convenience and cost. The problem had not been rectified - see history in attached letter. The attached letter will be sent by post, recorded delivery, it details the history of the problems to date. I would prefer all correspondence to be in written format either letter by post (recorded) or e-mail to maintain a clear history on this matter. Regards

Yeah, complained by e-mail within 14 days of purchase, and rejected the car 2 days after picking it up following the failed repair. I have heard nothing from them since other than they were passing it to their legal team. Can I have the vehicle repaired locally and regain the costs through the small claims court?

Paid by debit card

Bought a Mazda 6 diesel estate , 61 plate from V12 Sports & Classics, Leicester. The gear selection became 'notchy' within the 100 mile drive home. within the next 100 miles it got worse and occasionally crunched into 2nd gear. I contacted V12 and the car was returned to their 'preffered' garage and left for repair. I contacted their garage after 1 week and was told the gearbox had been removed and sent away to a specialist, they had reported that gears 1 to 4 needed replacing, the garage were waiting for V12 to authorise repair or replacement. A week later I was told the car was fixed, I went and collected the car on a Saturday, I was told a 2nd hand gearbox had been fitted. It was immediately apparent when I drove the car that the problem was not fixed, I pulled over and contacted V12 who repeatedly told me it had been fixed and there was nothing wrong with it despite me being sat in it telling them it was not fixed. It was decided that I should take it back to the garage. a mechanic took it for a drive with me in the passenger seat, he changed gear very carefully, pausing in neutral, letting the rpm drop to tick over on the gear changes before selecting the next gear, the box was still lumpy and he stated 'its not the smoothest of boxes'. He suggested I try it for a week? I took it back to V12 where there were no aftersales team available! A salesman took the car for a test drive again, he never drove it over 1500rpm, I pointed out that you do not drive cars this way, the gear change was still notchy at 1500rpm, however I suggested I drive the car. At 2500-3000 rpm the gear change could be felt through the car. The salesman acknowkledged the problem and said a member of the aftersales team would call me on Monday I left V12 and travelled the 100 miles home. I e-mailed a histopry of the problems to their customer services and requested all correspondence be in writing or e-mail from this point on as I felt I was being fobbed off. I had no correspondence from them. I sent a letter by e-mail and also recorded delivery formally rejecting the vehicle and telling them they could collect it anytime, I was no longer prepared to travel the 200 mile round trip. received an e-mail back stating it had been passed to their legal team, I have not heard anything since, what do i do next? Car was £6400, i can get another replacement gearbox fitted for £1000 quoted by a local garage. I have only done 1000 miles in the car and 400 of this was travelling too and from the sellers address. Any advice would be appreciated