Sent email to Wonga at beginning of November accusing them of irresponsible lending Wonga responded saying they will investigate and provide a response in 8 weeks 8 weeks passed so I chased and they advised they need another 6 weeks 6 weeks passed so I chased again and they said they were still investigating and would be in touch 'any day' with their final response. Waited a further 2 weeks and still nothing so I then decided to contact the Ombudsman Ombudsman involved and said Wonga have 8 weeks to provide info to Ombudsman (sigh) Wonga contact me with offer yesterday (20 weeks after initial complaint) - this was not connected to the Ombudsman's involvement

After waiting 5 months I finally got some good news yesterday - Wonga have decided to uphold my complaint and refund my interest and charges of over £2000! They said the money will be in my account between 5-7 working days

Sorry didn't see the question until now - they refunded 50% of the interest, Payday Express and PDUK are owned by the same company so the response and offers were identical. 16 weeks and counting and I'm still waiting for Wonga's final response....

Well done - FYI I managed to get 50% of interest paid refunded by both PDUK and Payday Express even though they didn't agree they acted irresponsibly.

What did Mr Lender offer you if you don't mind me asking? 50% of interest paid as goodwill offer?

Have you heard anything?

I'm going through a very similar process at the moment with Wonga - original email said I would receive a response within 8 weeks followed by another email saying a further 6 weeks and still nothing! I have now passed my complaint to the Ombudsman but was interested to know did you have to provide a breakdown of each loan and the interest paid on each loan to the Ombudsman? Currently I don't have this information despite several requests to Wonga!