And therein lies a problem, when you "quote the law". It make an absurdity of the quote and the law. So the software needs to be refined. But notwithstanding same The words [problem] and cons are used in other threads without censorship. Why is it that there is complete inaction to make a class complaint on behalf of all energy users? I will name 4 companies the 2 German companies Npower and EON , Scottish Power and British Gas who routinely [problem] customers and therein break UK laws. A class complaint would get around Ofgem nonsense about them not dealing with individual energy users complaints , which is against the law in itself or trying to pass the buck to the energy Ombudsman. Where is the mods positive action to provide links to the law as I did this very morning and has been done before? Remember £270 million is serious organised crime. Stevie

Nottslad, I see you are been irrepsonsible again. 3 kw x 1 hr = 3kWH What about 7 kw shower what about 6kw cooker? And yes none of these appliance would generate such a high bill , so the energy company is at fault here, don't you agree? Inspection of Electricity Meters 12.14 Unless the Authority otherwise consents, the licensee must take all reasonable steps to ensure that it inspects, at least once every two years, any Non-HalfHourly Meter in respect of premises at which it has at all times during that period been the Relevant Electricity Supplier. 12.15 An inspection under paragraph 12.14 must be carried out by a person possessing appropriate skill and experience. I.e not the customer. 12.16 An inspection under paragraph 12.14 must include: (a) taking a meter reading; and (b) a visual inspection of any Metering Equipment for the purpose of assessing whether: (i) there has been damage to the Metering Equipment or to any electrical plant or electric line; (ii) there has been interference with the Non-Half-Hourly Meter to alter its register or prevent it from duly registering the quantity of electricity supplied; or (ii) the Non-Half-Hourly Meter has deteriorated in any way that might affect its safety or proper functioning. and SLC 21B.4 21B.4 The licensee must take all reasonable steps to obtain a meter reading (including any meter reading transmitted electronically from a meter to the licensee or provided by the Customer and accepted by the licensee) for each of its Customers at least once every year. This is UK law. Did the energy company read the meter from May 2014 to May 2016? If not the Energy company is in breach of their obligations to you and are breaking the law. Yes meter have a separate law governing testing I will ignore it as the problem lies with the energy company, but see Electricity act 1989 schedule 7 on meters link below. http://www.legislation.gov.uk/ukpga/1989/29/schedule/7 Perhaps Nottslad will tell us the laws governing meter testing and accuracy? Not holding my breath but. Stevie

6.33am 11 June 2016. I note the censorship of the words [problem]s and cons and in this case its £270 million worth. When the mods changed my text without first discussing the matter as has happened in the past you have censored quotes of law, which you simply cannot do. But, I am still awaiting the mods getting the links set up to actual law which could avoid this absurdity. But then again I repeat and ask myself is this the "inaction consumer group", abiding and abetting criminals in their day to day activities? Perhaps the mods can explain the editing of the words [problem]s and cons all £270 million worth in the context of SLC 25C.4 to be honesty ,accurate, transparent or omit material facts? Stevie This is serious organised crime taking place.

Energy companies [problem]s. Its a national scandal. Ofgem failing the customers, as is the DECC. Simply unacceptable.

Malc , the law(s) of the UK are clear SLC 27.17 requires a bill within 6 weeks of termination. So does the Electricity and Gas (internal Markets )regs 2011. There is no opinion that's the law(s). So a customer still awaiting a final bill after two years is indefensible? This could damage there business or be abused by the energy company to suit their own hidden agenda. What is wrong with energy companies complying with UK law? Stevie

Malc, as I posted earlier I am aware of an EON case where the final bill including back billing and or bill reversal has not been presented to the customer in over 24 Months. Indefensible don't you agree? Stevie

Malc, as I post in another thread earlier I know of an EON case where a final bill so I include back billing and bill reversal has still not occurred in 24 months. Now that against SLC 27.17 for a final bill to be sent within 6 weeks. It is just indefensible, don't you agree? Stevie

Took me a while to find it but someone kindly pointed out a typo above . Its should have read 24 months not 24 not weeks, and still no final invoice. So all energy consumers beware of energy companies law breaking. Sorry about that. As I stated previously 2 Years Farce is words designed for Germany energy companies especially EON but that' another thread. Stevie.

Schweppes33 Happy that the advice given on case law , duties and obligations got a conclusion that you were happy with. Always glad to help. I still see the mods on this site have not started links to case law, or legislation governing utilities, that I have placed on this forum. This should have been done years ago. Why is that mods? Stevie

Deer Two points, Did you ever get a final bill within 6 weeks? I know of other German energy companies(EON) that have failed to provide them in 24 weeks which is a breach of UK law. Did you get one? Can you confirm the tariff unit rates you where on for each year i.e. standing charge, day and night? Stevie

Please refer to my comments and observations in Red Stevie

As Bankfodder has said we all know how poor NPower's system is ( I hope he was referring to all energy companies including the big 6 there is no difference between them), and the best course of action is to write and follow this up with a telephone call, attending court with the information if it does get that far.I would never advise any customer to ring any energy companies, unless they are automatically recording the call and such evidence be transcribed on to paper as soon as possible after the conversation and dated and inscribed with the parties names to the call and issues discussed and retained for future use in court. All commuications should be in writing at all times. But notwithstanding same , if as you allege , you are not 100% sure, why offer such inproper and irresponsible advice? In a previous thread you where categorically sure. Now you are back tracking when its correctly pointed out the information is wrong. The information you have provided to the OP is incorrect and scaremongering of the worst type. It the sort of mis-leading statement the big 6 make every day. So why not simply apologise and correct yourself to the OP? The reason energy companies are repeat law breakers is Ofgem are failing to hold them to account. Again I asked previous are you working for EON now or in the past? I still await an answer Nottslad. Furthermore and under a separate thread , I have called EON's rep to tell the turth ( I will reply in due course to Malc late reply), to be honest ,accurate transparent and not to mislead. I believe your post was misleading on the specific matter of pre disconnection visits. So for a man professing to be knowldgeable of the industry, I find such statements unacceptable and not sincere. If there is such legislation on pre disconnection publish it by making a link to the specific part of the legislation please. Stevie 　

Nottslad, I dis agree, there is no obligation in law to undertake a pre disconnection visit by an energy company. That is just a [edited] to [problem] customers, time and time again. I would refer the OP to Deer thread with npower and the stuff on British Gas posted recently. Write , saying you have a dispute. No warrant can then be applied for against you. If npower do get a dodgy one , just throw them out of your home and refer to your letter of dispute. If they notify you of a court hearing prepare your defence and seek costs for loss and expense and harassment. Its a criminal and civil offence to cause a customer harassment. Perhaps the mods will provide the link to the necessary legalisation I have quoted on other threads. You have done nothing wrong. npower are the law breakers. Stevie

Andy, I gave the EON rep every opportunity to come clean and help the OP. Would you in the alternative like to tell the OP what SLC 25C.4 places on energy companies by way of obligations and duty, that malc would not? The only people hijacking these threads are the so called energy company Reps and Trolls bought by the energy companies, that mislead the OP contrary to the energy companies obligations in law. This is the Consumer Action group. not free publicity for energy companies. It only fair to set out the compensation claims, the standard licence conditions that the mods should have done so and I invite them yet again to do , just as the have done for AR and the like. Stevie

Deer, Can I cover your most recent post first about contract and then refer above to the blue text above. You must certainly had a contract. From what you say it was oral(phone) ,by action and by use of their product( consumption of electricity) and I assume but you can correct me, by some on account payment made by you( called the consideration, i.e. money).( Law requires Offer, acceptance and consideration, and usage of the product, all legal terms you would have to plead in your defence / claim against them). The fact npower did not issue you with a written contract matters for nothing. That is a breach of SLC 22.5 ( see below) and a breach of The Electricity and Gas I internal Markets ) Regs 2011 schedule 2 and schedule 8 ( see links below). Clear law breaking. 22.5 A Domestic Supply Contract or a Deemed Contract with a Domestic Customer entered into or negotiated on or after the day after the day on which the Electricity and Gas (Internal Markets) Regulations 2011 are made must include: (a) the identity and address of the licensee; (b) the services provided, including any maintenance services provided, and any service quality levels that are to be met; © if a connection is required, when that connection will take place; (d) the means by which up to date information on all applicable tariffs and maintenance charges may be obtained; (e) any conditions for renewal of the Domestic Supply Contract; 132 (f) any compensation and refund arrangements which apply if contracted quality service levels are not met, including inaccurate and delayed billing; and (g) information concerning the Domestic Customer’s rights as regards the means of dispute settlement available to them in the event of a dispute with the licensee including how dispute resolution procedures can be initiated So in a nut shell clear evidence of law breaking pertaining to 2 different UK laws. The Elec and Gas ( Internal markets ) regs 2011, schedule 2 http://www.legislation.gov.uk/ukdsi/2011/9780111513965/schedule/2 states:- " Customer contracts 4.—(1) Where a supply exemption holder enters into a contract with a household customer for the supply of electricity it must provide the customer with a copy of the contract. (2) The contract must specify— (a)the identity and address of the supply exemption holder; (b)the services provided, including any maintenance services provided; ©any service quality levels that are to be met; (d)if a connection is required, when that connection will take place; (e)the means by which up-to-date information may be obtained about— (i)any applicable tariffs and maintenance charges; and (ii)the supply exemption holder’s standard terms and conditions; (f)the duration of the contract; (g)any conditions for renewal of the contract; (h)any conditions for termination of the contract or of any services provided under it and whether the customer can terminate the contract if the supply exemption holder increases the applicable tariffs or charges, or changes one or more of the main contractual conditions; (i)any charges for early termination of the contract; (j)any compensation and refund arrangements which apply if any service quality levels specified in the contract are not met, including any arrangements which apply in the event of inaccurate or delayed billing; (k)the methods of dispute resolution available to the customer in the event of a dispute with the supply exemption holder, including how such dispute resolution procedures can be initiated; and (l)where further information on the customer’s rights as a consumer of electricity can be found." They are in breach of this. The Elec and gas ( internal Markets) 2011 schedule 8 states(same words as Standard Licence conditions SLC 22.5 above) :- "Domestic terms 22.5. A Domestic Supply Contract or a Deemed Contract with a Domestic Customer entered into or negotiated on or after the day after the day on which the Electricity and Gas (Internal Markets) Regulations 2011 are made must include: (a)the identity and address of the licensee; (b)the services provided, including any maintenance services provided, and any service quality levels that are to be met; ©if a connection is required, when that connection will take place; (d)the means by which up to date information on all applicable tariffs and maintenance charges may be obtained; (e)any conditions for renewal of the Domestic Supply Contract; (f)any compensation and refund arrangements which apply if contracted quality service levels are not met, including inaccurate and delayed billing; and (g)information concerning the Domestic Customer’s rights as regards the means of dispute settlement available to them in the event of a dispute with the licensee including how dispute resolution procedures can be initiated.”; (e)after paragraph 22.8, insert—" So another clear breach of UK law. But if you did go to court, they will produce this at the last minute. That's the sort of dirty trick they pull to undermine your case. Just a heads up. So in summary you had a contract albeit it was not in writing and that's a breach of the standard licence condition SLC 22.5 made pursuant to The Electricity Act 1989 and or a breach of schedule 2 and 8 of the Electricity and Gas ( internal Markets) regs 2011, 2 different UK laws. Now refer to my comments above in blue text. Bear in mind your experience will help others defeat the [edited] that are the CEO of the energy companies. Always Glad to help. Stevie