Yes, that's them. I've written to them and lodged a formal complaint....no answer. Called them at least 25 times but you just get the front end buffers who read their usual script of excuses to you. Pointless. My fault for paying up front, but they are abosluely at it. Beware. I will try trading standards now. thanks

Hi folks, this is in response to the above which I saw in an old thread for Able group. The reason I have quoted the above is because I have just experience a similar issue, if not worse. Back in December the boiler in our flat spring a small leak. Call Able, an Eng came out, credit card details given, call out charge taken then he says it needs this and that. he was told to proceed, as it was urgent and he then spends 3 hrs working on the boiler. He hands over a bill for £270 which is is then deducted immediately from my card. He then stated he needed to come back with a new thermostat, which he then popped out to get......never saw him again. Like the above, the excuses then followed that his van was off the road etc etc... We have called ABLE many times to ask them to resolve the issue but we are still waiting. Now they say they dont have another engineer and we should contact someone ourselves. WTF???? This group are a [problem]. Something needs to be done. What can be done? This will happen to many others unless they are exposed. Any help or advice welcome. thanks Debs.