Hello I have today written a letter back to Transport Investigations Limited I will send it tomorrow recorded delivery as suggested by rebel11 should I also send a copy of the letter personalised/amended appropriately to the TOC ? If so, to who ? the managing director ? Should I also send a letter (or email) to the TOC managing director as suggested by

Thank you rebel11, I may be able to print or take screen shots of previously used tickets.... So in summary (as I need to do this tomorrow morning) I need to write in reply to Transport Investigations Limited latest letter with my apologies (should I also write to the TOC ?), explaining problems with the stability of the app also. I have seen the ATW revenue protection policy webpage you sent but thank you for that I think it is relevant Basically apologise say it won't happen again and provide proof of previous correct use of the mobile tickets ....anything else I should include ? Is there a template letter I can base mine on ? I could not find it in the thread you quoted earlier I am really very grateful for you advice My legal advice was that no where in the terms and conditions does it mention activating before travel in the act under which they are alleging I contravene S.5.3.a Regulation of Railways Act (1889). I think the fact this is a mobile ticket app which I did activate before completing my journey (leaving the destination station) I think is enough of a mitigating circumstance to warrant not taking this case to court. I did acitvate but at the wrong point in my journey.

I should like to add that I do not have previous tickets as I have not purchased any paper tickets (aside from the odd daily) since I started using mobile ticket apps...and I always destroy paper tickets once they have been used and are therefore no longer valid. I certainly would not keep paper tickets going back to 2008. I have a history of old used tickets within the app, but nothing I can send them as suggested be rebel11. I would like to be confident I could settle this out of court by means of an administrative settlement without this matter hanging over me over Christmas...though I guess I am not going to get a decision by then. Can anyone reassure me how likely I would be to receive this option ? I have had legal advice through my union

that should read network NOT nework sorry !

Hi Old-CodJA, The app does not require the device to have nework access when activating tickets....only when purchasing them. However the app needs to be stable to activate and very frequently it crashes while attempting to use it, I have reported this problem to the TOC.

Hi rebel11, The TOC is ATW Is that significant ?

Hello, I have read with interest postings re: Transport Investigations Limited. I unfortunately am having to deal with them currently and am after any advice fellow consumer action group members may be able to offer. In summary, I use a mobile train ticket app which entails purchasing upfront a bundle of 12 journeys in a package. So they are pre-paid tickets which require individual ticket activation before use. On the particular day in question I genuinely forgot to activate a ticket until arriving at my destination. This may also have been down to the app being very tempremental and frequently crashing before I can perform the activation (a problem I have reported to the TOC). So this is a case of late activation of a pre-paid ticket. Once I had activated my ticket upon arrival at my destination I used the app which generates a bar code and I showed this bar code to the automated barrier scanner which alllowed me to exit the station at my destination proving my ticket valid. This was in full view of TOC staff. I was stopped by a RPO working for Transport Investigations Limited once I had passed through the barrier and had the activation time of my ticket checked which showed it had been activated after the train I was travelling on had arrived at my destination. I was questioned about this and allegedy accused of having travelled without a valid ticket, despite other passengers queuing up to buy tickets at their destination (ie paying at the end of their journey, thereby geuinely travelling without a valid ticket,which seems to be tolerated, surely you can only have one rule either you must have a ticket before boarding a train or not (pay on the train is allowed or pay at the other end)) I am being pursued by Transport Investigations Limited now alleging I travelled with intent to avoid paying a fare. I dont know if anyone else has had experience using these mobile app based tickets. I have used the app since March 2014 without incident and prior to that purchased paper weekly tickets and have done so since early 2008. They have sent a letter now saying an application may now be made to issue a court summons. I have replied in full with my version of events in writing, but the letter I have had back, in common with experiences of eveyone else on here, has none of my points/questions addressed. I now have a week to reply before they take it further, I obviously wish to avoid court and would rather accept an administrative settlement. Indeed the TOC policy I have checked says that court is only used as a very last resort the offer of paying the fare (which I of course paid upfront weeks before so they have my money) plus an admin fee is the first option. I would welcome any advice fellow commuters could offer, this has been causing me some stress as I attempt to recover from a recent hospitialisation for surgery.